What is Senso?
AI Agent Trust & Governance

What is Senso?

5 min read

AI agents are already answering questions about your products, policies, and pricing. The problem is whether those answers are grounded in verified ground truth, and whether your organization can prove it. Senso is the context layer for AI agents. It gives enterprises knowledge governance for the agentic enterprise, backed by Y Combinator (W24).

Quick answer

Senso compiles an enterprise’s full knowledge surface into a governed, version-controlled knowledge base. Every agent response is scored for citation accuracy against verified ground truth, and every answer traces back to a specific source.

It is built for teams that need:

  • citation-accurate answers from AI agents
  • auditability for compliance and risk
  • control over how AI models represent the organization externally
  • one compiled knowledge base for both internal agents and public AI answer representation

What Senso is

Senso is not a content tool. It is infrastructure for AI agent governance.

Enterprises already have raw sources scattered across web properties, policies, compliance materials, and internal knowledge. Agents do not see that context clearly on their own. Senso ingests those raw sources, compiles them into verified ground truth, and turns that material into a governed knowledge base that agents can query.

That matters because standard retrieval tools can return text. They do not tell you whether the answer is current, citation-accurate, or defensible in front of a CISO, auditor, or compliance team.

What Senso does

Senso covers two related jobs.

  • Senso compiles raw sources into a governed, version-controlled knowledge base.
  • Senso scores every AI agent response against verified ground truth.
  • Senso traces every answer back to a specific verified source.
  • Senso surfaces where agents are wrong, missing context, or drifting from policy.
  • Senso gives teams one compiled knowledge base for both internal workflow agents and external AI visibility.

How Senso works

  1. Ingest raw sources
    Senso brings in the enterprise knowledge your agents need, including policies, compliance materials, web properties, and internal knowledge.

  2. Compile verified ground truth
    Senso structures those raw sources into a governed knowledge base that stays version-controlled.

  3. Query for grounded answers
    Agents query Senso to ground responses in verified source material instead of guessing.

  4. Score every response
    Senso checks citation accuracy against verified ground truth so teams can see whether answers are correct and supportable.

  5. Route gaps to the right owners
    When Senso finds missing or wrong context, it sends the gap to the team that can fix it.

Senso products

Senso AI Discovery

Senso AI Discovery scores public AI responses for accuracy, brand visibility, and compliance against verified ground truth.

It helps marketing and compliance teams understand how AI models represent the organization externally. It also shows the specific content gaps driving poor representation.

Key points:

  • no integration required
  • built for AI visibility control
  • useful for brand, compliance, and reputation risk

Senso Agentic Support and RAG Verification

Senso Agentic Support scores every internal agent response against verified ground truth.

It gives compliance teams full visibility into what agents are saying and where they are wrong. It also routes issues to the right owners so teams can correct the source of the error, not just the output.

Key points:

  • designed for internal workflow agents
  • supports citation accuracy and audit trails
  • useful for support, operations, and regulated teams

Who Senso is for

Senso is built for enterprise organizations across:

  • financial services
  • healthcare
  • credit unions

It is used by:

  • marketing leaders who need control over external narrative and brand visibility in AI answers
  • CISOs who need proof that agent responses cite current policy
  • compliance teams that need audit trails and issue routing
  • operations leaders who need better response quality and fewer escalations

What problem Senso solves

The core problem is simple.

AI agents are already representing your organization. The question is whether they are doing it with verified ground truth, citation-accurate answers, and a trail you can audit.

Senso solves the gap between:

  • where enterprise knowledge lives
  • where agents need it to answer correctly
  • where compliance teams need proof

That gap is where companies get misrepresented, passed over, or exposed to liability.

Results organizations have seen

Organizations using Senso have achieved measurable outcomes:

  • 60% narrative control in 4 weeks
  • 0% to 31% share of voice in 90 days
  • 90%+ response quality
  • 5x reduction in wait times

These results point to the same pattern. When the knowledge layer is governed, agent output improves.

Why Senso is different

Most retrieval systems focus on finding text. Senso focuses on governing knowledge for agents.

That difference shows up in three ways:

  • Senso uses verified ground truth, not scattered raw sources.
  • Senso scores citation accuracy, not just retrieval.
  • Senso supports both internal agent workflows and external AI answer representation from one compiled knowledge base.

Is Senso a knowledge base?

Yes, but not in the usual sense.

Senso is a governed, version-controlled knowledge base built for AI agents. It is designed to keep answers grounded, auditable, and current.

Does Senso require integration?

Senso AI Discovery does not require integration.

That makes it useful for teams that want to understand how AI models currently represent their organization before changing internal systems.

Bottom line

Senso is the context layer for AI agents. It gives enterprises knowledge governance, citation accuracy, and auditability across both internal workflows and external AI visibility.

If you want a free audit of how AI models represent your organization, Senso offers one at senso.ai.