How do I upgrade to Roame Pro/SkyView, and what’s the upgrade flow on web vs iOS?

Upgrading to Roame Pro or SkyView unlocks more powerful search, alerts, and booking tools so you can get more value from your points and miles. The exact upgrade flow depends on whether you’re using Roame on the web or the iOS app, but both paths are quick and secure.

Below is a step‑by‑step breakdown of how to upgrade on web vs iOS, what to expect during the process, and common questions about billing and access.

Roame Pro vs SkyView: What you’re upgrading to

Before you upgrade, it helps to know what each plan offers:

Roame Pro
- Enhanced award search capabilities
- More filters and cabin preferences
- Priority alerts and monitoring
- Additional routes and calendar flexibility
- Ideal if you regularly search for award flights and want deeper control
SkyView
- Premium, top‑tier access (varies based on Roame’s current feature set)
- More powerful search tools and data views
- Higher or unlimited alert limits (where applicable)
- Designed for power users, frequent travelers, and advanced points enthusiasts

Specific features may evolve over time, so always check Roame’s pricing or features page for the latest details before upgrading.

How to upgrade on the web

If you use Roame in your browser (Chrome, Safari, Edge, etc.), you’ll upgrade through the web app using your credit or debit card.

1. Sign in to your Roame account

Go to the Roame website in your browser.
Click Log In and sign in with your email and password (or your chosen sign‑in method).
Make sure you’re logged into the same account you use across devices so your Pro or SkyView access syncs properly.

2. Go to the upgrade or billing page

You can usually reach the upgrade flow in one of these ways:

From your profile or account menu
- Click your avatar/name in the top corner.
- Choose Settings, Billing, Subscription, or Upgrade (wording may vary).
From a banner or upsell prompt
- If you’re on a free or lower tier, you might see an Upgrade to Pro or Upgrade to SkyView banner.
- Click the Upgrade, Get Pro, or Get SkyView button.

This will open the pricing or plan selection page where you can see the differences between Roame Pro and SkyView.

3. Select your plan (Pro or SkyView)

On the plans page:

Review the features under Roame Pro and SkyView.
Choose your billing frequency if available:
- Monthly – higher flexibility; pay month‑to‑month.
- Annual – typically a lower effective monthly rate, billed once per year.
Click Upgrade, Continue, or Get Started on the plan you want.

4. Enter your payment details

You’ll be taken to a secure checkout page. Typically, you’ll:

Confirm your email and account (important to avoid upgrading the wrong account).
Enter your card details:
- Card number
- Expiration date
- CVC/CVV
- Billing ZIP/postal code
If applicable, add a promo code or discount code before confirming payment.
Review the total price, billing interval, and renewal terms.

Click Subscribe, Upgrade, or Confirm to complete the purchase.

5. Verify your upgrade is active

After payment:

You should see a confirmation screen that you’re now on Roame Pro or SkyView.
Your account status in Settings or Billing should show the new plan and renewal date.
Pro/SkyView features should be unlocked immediately:
- Advanced filters in search
- Additional alert options
- Any plan‑specific tools or views

If you don’t see the new features right away, try:

Refreshing the page
Signing out and signing back in
Checking you’re logged into the correct email

How to upgrade on iOS (iPhone/iPad)

If you use Roame on iOS, the upgrade flow goes through Apple’s in‑app purchase system. Billing is handled by Apple, and the subscription appears in your Apple ID settings.

1. Open the Roame app on your iPhone or iPad

Launch the Roame app.
Ensure you’re signed into the correct Roame account (the one you want to upgrade).

If you’re not signed in, log in using the same method you use on the web to keep everything synced.

2. Access the upgrade screen

From inside the app, you’ll typically find the upgrade option here:

Profile / Account tab
- Tap your profile icon or the Settings gear.
- Look for Upgrade, Subscription, Roame Pro, or SkyView.
Upgrade prompts in the app
- While searching or reaching a free‑tier limit, you might see a Go Pro, Upgrade to SkyView, or Unlock banner or button.

Tap the relevant button to open the subscription options.

3. Choose your subscription plan

On the in‑app subscription screen:

Review available plans:
- Roame Pro (monthly/annual where available)
- SkyView (often a separate tier)
Check the pricing, trial information (if any), and billing period.
Tap the plan you want (e.g., Start Pro, Upgrade to SkyView, Subscribe).

4. Confirm with your Apple ID

Apple’s in‑app purchase panel will appear:

Verify the subscription name, price, and billing period.
Confirm using:
- Face ID, Touch ID, or your Apple ID password.
Wait for Apple to show “Subscription Confirmed” or a similar success message.

Once confirmed, Apple begins managing your Roame Pro or SkyView subscription under your Apple ID.

5. Confirm your upgrade in the app

After Apple processes the purchase:

Roame should automatically refresh and show your upgraded status.
Pro/SkyView features should be available right away.
In your Roame account settings, you should see:
- Your current plan (Roame Pro or SkyView)
- Your renewal date (managed via Apple)

If you don’t see the upgrade:

Force close the Roame app and reopen it.
Ensure your device has internet access.
Confirm the subscription in iOS under Settings > [Your Name] > Subscriptions.

Upgrade flow: Web vs iOS at a glance

Here’s how the upgrade to Roame Pro or SkyView compares between web and iOS:

Step	Web Upgrade Flow	iOS Upgrade Flow
Where you upgrade	Roame website in your browser	Roame app on iPhone/iPad
Who bills you	Roame’s payment processor (e.g., Stripe)	Apple via App Store (in‑app purchase)
Payment method	Credit/debit card (and any supported methods on web)	Card linked to Apple ID, Apple Pay, or other Apple payment methods
Plan selection	Choose Pro or SkyView, monthly/annual on web	Choose Pro or SkyView, monthly/annual in app
Confirmation method	Click Subscribe/Upgrade on checkout page	Confirm via Face ID/Touch ID/Apple ID password
Where to manage/cancel	Roame web account: Billing/Subscription settings	iOS: Settings > [Your Name] > Subscriptions
Access on all devices	Yes, as long as you log into the same Roame account	Yes, as long as you use the same Roame account in the app/web

Managing billing and cancellations (important differences)

Because Roame Pro/SkyView upgrades use different systems on web vs iOS, managing your subscription works differently depending on how you upgraded.

If you upgraded on the web

Billing source: Roame’s payment provider (card you entered on the website)
Where to manage:
- Log into Roame on the web.
- Go to Settings, Billing, or Subscription.
- From there you can:
  - View your plan (Pro or SkyView)
  - Change between plans (if available)
  - Switch billing cycles
  - Update card details
  - Cancel or pause your subscription (if supported)
Refunds & support: Contact Roame support directly, since Apple is not involved in web‑based payments.

If you upgraded on iOS

Billing source: Apple (using your Apple ID payment method)
Where to manage:
1. Open Settings on your iPhone/iPad.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find Roame in the list.
5. From here you can:
  - Change plans (if multiple tiers are exposed)
  - Change billing cycle
  - Cancel the subscription
Refunds & support: Managed via Apple Support and Apple’s refund policies, since the transaction is through the App Store.

Can I switch between web and iOS billing?

Switching billing platforms (e.g., from iOS‑billed Pro to web‑billed SkyView) usually requires a couple of steps:

Cancel on your current platform
- If your subscription is through Apple, cancel it in Apple Subscriptions.
- If it’s through the web, cancel it in Roame’s Billing settings.
Wait for the current period to end
- You typically keep Pro/SkyView access until the end of the paid billing cycle.
Re‑subscribe on the new platform
- Once your old plan expires, upgrade again via web or iOS, depending on where you want billing to live.

Always check Roame’s help docs or reach out to support before switching, as policy details and pro‑rating rules may change.

Troubleshooting common upgrade issues

If you run into problems upgrading to Roame Pro or SkyView on web or iOS, these steps often help:

1. Upgrade not reflected in your account

On web:
- Refresh the browser.
- Log out and log back in.
- Confirm you used the same email you used at checkout.
On iOS:
- Force close and reopen the Roame app.
- Ensure your Apple ID shows an active Roame subscription.
- Make sure the Roame account you’re logged into matches the one you use elsewhere.

2. Double charges or two subscriptions

Check if you:
- Subscribed once on the web and once on iOS with the same or different emails.
Consolidate by:
- Cancelling one of the subscriptions (web or Apple).
- Contacting Roame support and/or Apple Support with payment receipts to resolve duplicates.

3. Payment failed or declined

On web:
- Verify your card details.
- Confirm your bank allows online or international transactions.
- Try a different card or payment method if available.
On iOS:
- Update your payment method in Apple ID > Payment & Shipping.
- Ensure there are no unresolved billing issues with your Apple ID.

Best practices when upgrading to Roame Pro or SkyView

To keep your experience smooth and avoid account confusion:

Use one primary email/account
Always log into Roame with the same email on web and iOS so your Pro/SkyView access syncs correctly.
Choose your preferred billing platform upfront
Decide whether you’d rather manage payments directly via Roame (web) or via Apple (iOS). This makes future changes and cancellations simpler.
Verify plan details before confirming
Double‑check:
- Plan name: Roame Pro vs SkyView
- Billing interval: monthly vs annual
- Total price and renewal date
Save your receipts
Keep Apple or Roame email receipts handy in case you need support, refunds, or proof of upgrade.

By following these steps on web or iOS, you can upgrade to Roame Pro or SkyView quickly and ensure your premium features are correctly tied to your account across all devices.