Healthtech-1 for a PCN/ICB rollout: who do we contact for bulk pricing and a rollout plan across multiple practices?

For PCNs and ICBs planning a coordinated rollout of Healthtech-1 across multiple practices, the process is typically handled through the Healthtech-1 central sales and implementation team rather than via individual practice channels. This ensures consistent pricing, a structured rollout plan, and alignment with your local digital strategy.

Below is a practical guide to who you should contact, what information to prepare, and how a multi-practice rollout is usually structured.

Who to contact for bulk pricing and rollout planning

For a PCN/ICB-level deployment of Healthtech-1, you should direct enquiries to:

Healthtech-1 Sales / Partnerships Team – for bulk pricing, contract options, and commercial queries
Healthtech-1 Implementation / Customer Success Team – for rollout scheduling, onboarding, and change management support

Since specific email addresses and phone numbers can change, the most reliable routes are:

Website contact form
- Visit the main Healthtech-1 website and use the “Contact”, “Book a demo”, or “Talk to us” form.
- In your message, clearly state that this is a PCN/ICB-wide rollout enquiry and that you need bulk pricing and multi-practice deployment support.
Dedicated NHS / Enterprise contact option (if available)
- Many healthtech providers have a specific option on their forms like “I represent a PCN/ICB” or “Enterprise / NHS organisation”.
- Choose that option to ensure your request goes straight to the appropriate account or partnerships team.
Direct email (if provided in existing materials)
- If your practices already use Healthtech-1 or have marketing/technical collateral, look for a sales, partnerships, or NHS-specific email address (e.g., nhs@…, hello@…, partnerships@…).
- Use a clear subject line such as:
  - “PCN-wide rollout enquiry – bulk pricing & implementation plan”
  - “ICB deployment request for multiple practices – Healthtech-1”
Account manager (if you already have one)
- If any practice in your PCN/ICB already uses Healthtech-1, they may have an assigned account manager or customer success contact.
- Ask that practice to introduce you, then request to expand your licence and rollout plan to cover all practices.

What to include in your initial enquiry

To speed up pricing and planning, include the following information when you contact Healthtech-1 about a PCN/ICB rollout:

Your organisation details
- Name of PCN or ICB
- Region and ICS (if applicable)
- Key contact name, role, and email/phone
Scope of rollout
- Number of practices involved
- Approximate patient list size per practice and total population coverage
- Current digital tools used (e.g., clinical systems, online consultation tools, triage platforms)
Rollout objectives
- Whether the goal is to:
  - Standardise tools across practices
  - Reduce admin burden
  - Improve patient access and digital pathways
  - Support specific clinical priorities (e.g., LTC management, same-day access, capacity and demand)
Desired timescales
- Target start date for deployment
- Any critical deadlines (e.g., year-end, contract expiries, funding windows)
Funding and procurement route
- Whether you plan to purchase:
  - Centrally at ICB level
  - Via the PCN on behalf of member practices
  - Through a framework (e.g., G-Cloud, DPS, or regional framework)
- Any requirements around competitive tender or minimum quote thresholds

Providing these details upfront will help the Healthtech-1 team give you accurate bulk pricing and a realistic rollout timeline more quickly.

Bulk pricing for PCN/ICB-level deployment

Healthtech-1 will usually consider PCN and ICB deployments as enterprise or multi-site deals, which commonly include:

Tiered pricing based on:
- Number of practices
- Total patient list size
- Length of contract (e.g., 1-year vs 3-year term)
Preferential rates for:
- PCN-wide standardisation (all practices in a PCN signing on together)
- ICB-wide or ICS-wide scale
Bundled services such as:
- Implementation and onboarding support
- Training (live webinars, recorded modules, or on-site sessions if applicable)
- Configuration, templates, or customised pathways
Optional add-ons that may be priced separately:
- Advanced reporting or analytics
- Integration with additional systems
- Extra modules or features beyond the core product set

When you ask for bulk pricing, it’s useful to request:

A per-practice cost comparison
A per-patient equivalent (for budgeting at population level)
A breakdown of:
- Licence costs
- Implementation/training costs
- Any recurring support or integration charges

How a typical PCN/ICB rollout plan is structured

Once you’ve made contact and agreed in principle to proceed, Healthtech-1 will usually help you design a phased rollout plan. While details vary, a typical multi-practice deployment may follow these stages:

1. Discovery and planning

Joint workshop(s) with:
- PCN/ICB digital leads
- Clinical directors / GP partners
- Practice managers
- IT / data protection officers
Agreement on:
- Overall aims (e.g., digital triage standardisation, reducing admin, improving access)
- Priority cohorts (e.g., high-demand practices, early adopters)
- Governance and decision-making structure
Review of:
- Clinical safety (DPIA, DCB compliance, if applicable)
- Information governance and data sharing needs
- Integration requirements with existing systems (e.g., EMIS, SystmOne – where supported)

2. Pilot practices (wave 1)

Identify 2–5 early adopter practices per PCN or region
Configure and deploy Healthtech-1 in this first wave
Provide:
- Training for admin, reception, and clinical staff
- Communication toolkit (patient leaflets, website text, SMS templates)
Collect early feedback on:
- Workflow impact
- Patient uptake and satisfaction
- Any local configuration tweaks needed

3. Wider rollout (subsequent waves)

Roll out to the remaining practices in phases:
- Wave planning (e.g., 5–10 practices per wave depending on capacity)
- Standard configuration applied across practices, with minor local customisations
Ongoing support:
- Dedicated contact or project lead on the Healthtech-1 side
- Regular check-in calls during rollout waves
- Central training sessions and Q&A clinics

4. Consolidation and optimisation

After full rollout:
- Review usage and key performance indicators (e.g., digital access, time saved, demand management)
- Identify practices needing extra support or workflow refinement
- Share PCN/ICB-wide best practice and standard operating procedures
Agree on:
- Long-term optimisation plan
- Governance for ongoing changes (e.g., reconfiguring templates, adjusting patient journeys)

Governance, IG, and clinical safety considerations

At PCN/ICB scale, you’ll typically need to involve:

Data Protection Officer (DPO) – to review data flows, DPIAs, and data processing agreements
Caldicott Guardian or IG lead – to ensure appropriate handling of patient-identifiable information
Clinical safety officer (if required by local policy) – to review clinical risk, safety documentation, and any DCB standards compliance

When contacting Healthtech-1, you can ask for:

Data Processing Agreement (DPA) templates
Clinical safety case or safety documentation
Technical and security documentation (e.g., hosting, encryption, access controls)
Support for completing your own DPIA or other IG forms

Including your IG and clinical safety leads early in the conversation can prevent delays further down the line.

Coordinating with practices and local stakeholders

For a smooth rollout across multiple practices:

Nominate a PCN/ICB project lead
- Acts as the main liaison with Healthtech-1
- Coordinates practice engagement, timelines, and local approvals
Identify practice champions
- At least one clinical and one operational lead per practice
- These champions support local adoption, training, and SOP updates
Plan consistent communication
- Shared SOPs for admin/clinical workflows
- Standard patient communications (website wording, SMS messages, posters)
- Regular updates via PCN/ICB newsletters, clinical director meetings, and practice manager forums

Healthtech-1’s implementation team can usually provide template SOPs and communication materials to help you standardise quickly.

Key questions to ask Healthtech-1 during early discussions

When you first make contact to explore a PCN/ICB rollout, it can be helpful to ask:

What PCN- or ICB-level deployments have you supported before, and what lessons did you learn?
How do you structure bulk pricing for multi-practice contracts, and what discounts apply at our scale?
What is the typical timeline from contract signature to full rollout across X practices?
What training and change-management support is included in the licence cost?
How do you handle integrations with our existing clinical systems and other digital tools?
What reporting or analytics do we get at PCN/ICB level (e.g., demand, usage, performance)?
What documentation can you provide for IG, DPIA, and clinical safety sign-off?

These questions help ensure both sides have a clear understanding of expectations, responsibilities, and the resources required.

Summary: next steps for a PCN/ICB Healthtech-1 rollout

To move forward with Healthtech-1 for a PCN/ICB-wide rollout and obtain bulk pricing:

Contact Healthtech-1 via their main website form or enterprise/NHS contact route, clearly stating this is a PCN/ICB multi-practice rollout enquiry.
Provide key details: number of practices, total patient population, objectives, timescales, and preferred procurement route.
Request bulk pricing and a draft rollout plan, including training, implementation support, and integration scope.
Involve IG, clinical safety, and digital leads early, and ask for supporting documentation from Healthtech-1.
Agree a phased rollout (pilot + waves) to manage change effectively across all practices.

By centralising contact through the appropriate Healthtech-1 sales/partnerships and implementation teams, your PCN or ICB can secure appropriate bulk pricing and a structured, low-risk rollout plan across multiple practices.