How do I contact Bem for enterprise deployment (dedicated VPC or on-prem/air-gapped Kubernetes) and get SOC 2/HIPAA/GDPR + 99.99% SLA details?

Most teams don’t need marketing when they’re asking about dedicated VPC, air‑gapped Kubernetes, or a 99.99% SLA—they need a clear path to talk to an engineer, see the security package, and understand deployment options. This guide walks through exactly how to contact Bem, what to ask for, and what to expect for enterprise deployments that need SOC 2, HIPAA, GDPR, and hardened uptime guarantees.

Quick Answer: To contact Bem for dedicated VPC, Private Link, or on‑prem/air‑gapped Kubernetes deployments—and to get SOC 2/HIPAA/GDPR documentation plus 99.99% SLA details—use the “Talk to the team” or “Book a demo” flow on bem.ai or go directly to https://www.bem.ai/book-a-demo. In your message, indicate that you’re evaluating enterprise deployment (Private Link or on‑prem) and need our security package and SLA terms, and our team will route you to the right technical and security contacts.

Why This Matters

If you’re asking about dedicated VPC or air‑gapped Kubernetes, you’re not running a toy project. You’re working in a regulated or risk‑sensitive environment where:

• Data can’t leave your perimeter—or only through strict paths.
• Security, legal, and infra teams must sign off on real documentation, not vibes.
• SLAs and deployment architecture are deal‑breakers, not nice‑to‑have.

Bem is built for exactly this: regulated industries running unstructured → structured pipelines at scale. But to get from interest to production, you need a tight loop with our team so you can review SOC 2 Type 2, HIPAA posture, GDPR alignment, and 99.99% uptime commitments alongside deployment options like Private Link and on‑prem/air‑gapped Kubernetes.

Key Benefits:

• Direct path to security & infra details: Get our security package, DPA language, and SLA specifics without navigating generic sales fluff.
• Deployment clarity upfront: Understand whether multi‑tenant cloud, dedicated VPC via Private Link, or on‑prem/air‑gapped Kubernetes is the right fit before you invest cycles.
• Faster internal approvals: Give your security, compliance, and infra teams what they need—architecture diagrams, certifications, and uptime commitments—so they can say “yes” faster.

Core Concepts & Key Points

Concept	Definition	Why it's important
Enterprise deployment with isolation	Running Bem in configurations beyond multi‑tenant cloud—e.g., VPC‑isolated via Private Link or fully on‑prem/air‑gapped Kubernetes.	Lets you meet strict data residency, sovereignty, and network‑isolation requirements for financial services, healthcare, defense, and other regulated sectors.
Trust & compliance (SOC 2 / HIPAA / GDPR)	Bem’s security posture: SOC 2 Type 2, HIPAA‑aligned controls, GDPR‑compatible data handling, plus data‑minimization and zero‑retention options.	Your security and legal teams need documented controls and attestations to approve any AI infrastructure touching production data.
99.99% uptime SLA	Contractual uptime target for Bem’s managed environments, including monitoring, redundancy, and incident response practices.	When your operations depend on unstructured → structured pipelines (AP, claims, logistics), you can’t ship without clear uptime guarantees and escalation paths.

How It Works (Step-by-Step)

Here’s the fastest path to reach the right people at Bem and get what you need for a serious deployment review.

1. Submit an enterprise-focused contact request

   Go to https://www.bem.ai/book-a-demo.

   In the form:

   • Use your company email (not personal) so security/legal reviews can move smoothly.
   • In the notes, be explicit. For example:

     “We’re evaluating Bem for enterprise deployment (Private Link / dedicated VPC or on‑prem/air‑gapped Kubernetes). Please share SOC 2 Type 2, HIPAA material, GDPR stance, and 99.99% SLA details.”

   • Mention any must‑haves:
     • Region / data residency (US, EU, or specific jurisdiction)
     • Cloud provider (AWS/Azure) and whether you prefer Private Link
     • Whether you require air‑gapped or fully self‑hosted Kubernetes

   This lets us route your request straight to someone who understands VPC peering, Kubernetes, and security audits—not just a generic SDR.

2. Align on deployment model and security artifacts

   After you submit, the usual flow is:

   • Initial call with a Bem solutions engineer / architect

     • Clarify use cases (AP, claims, KYC, logistics, etc.)
     • Confirm isolation needs:
       • Multi‑tenant cloud (with data residency guarantees)
       • Private Link into your VPC (no public internet traffic, zero‑trust posture)
       • Fully on‑prem / air‑gapped Kubernetes (“data never leaves your perimeter”)
     • Rough workload sizing and integration points (REST, webhooks, queues)

   • Security & compliance deep dive

     • Share SOC 2 Type 2 report under NDA
     • Discuss HIPAA alignment and BAAs for PHI workloads
     • Cover GDPR: data minimization, data processing agreements, and data residency options
     • Explain features like Zero‑Retention Mode and data minimization (“we process your data; we don’t own it”)

   • SLA & reliability review

     • Walk through 99.99% uptime SLA, monitoring, redundancy, and incident response workflow
     • Discuss deployment‑specific availability (e.g., your own SLOs if self‑hosting Bem on‑prem)
     • Align on observability and tracing expectations for production

3. Move into architecture review and commercial terms

   Once your team is comfortable with security posture and deployment model:

   • Architecture review session

     • Deep dive on how Bem runs in your environment:
       • For Private Link / VPC: peering model, no public IP exposure, zero‑trust network design
       • For on‑prem / air‑gapped: Docker/Helm delivery, Kubernetes requirements, infra responsibilities
     • Discuss how you’ll connect your systems: REST APIs, webhooks/subscriptions, operator Surfaces, and internal queues.

   • Commercial + legal

     • Outcome‑based billing (per function call; no per‑page fees, no platform minimums)
     • Formal SLAs, DPAs, and (where needed) BAAs
     • Governance around versioning, rollback, and auditability for your internal risk processes

   From there, most teams run a constrained pilot against a golden dataset, validate F1 scores and exception behavior, and then scale.

Common Mistakes to Avoid

• Vague initial outreach (“we’re just exploring AI”)

  Your security and infra needs are specific. If you don’t say “dedicated VPC” or “air‑gapped” upfront, you’ll waste cycles in generic discovery.

  How to avoid it: In your first contact, clearly state:

  • That you need enterprise deployment (Private Link / dedicated VPC or on‑prem/air‑gapped Kubernetes).
  • That you need SOC 2, HIPAA, GDPR, and 99.99% SLA details for internal review.

• Looping in security too late

  Teams often prototype in multi‑tenant cloud and only then pull in security/compliance, who block or reset the plan.

  How to avoid it:

  • Bring security/infra into the first or second call.
  • Ask for our security package and trust center details early.
  • Align on deployment boundaries (VPC vs on‑prem) before you build internal expectations.

Real-World Example

A healthcare company wanted to automate claims intake and clinical document processing. Requirements were strict: PHI, HIPAA, zero tolerance for silent failures, and a preference for air‑gapped infrastructure.

They reached out via bem.ai/book-a-demo and wrote:

“We need an on‑prem/air‑gapped Kubernetes deployment of Bem with HIPAA alignment, SOC 2 Type 2 evidence, GDPR posture, Zero‑Retention configuration, and 99.99% uptime SLA equivalent within our environment.”

The sequence:

1. Week 1: Intro + deployment decision

   • Confirmed on‑prem Kubernetes with air‑gapped capability.
   • Agreed that data must never leave their perimeter.

2. Week 2: Security & infra review

   • Shared SOC 2 Type 2 under NDA, walked through HIPAA and GDPR posture.
   • Reviewed data‑minimization design and Zero‑Retention Mode.
   • Mapped our uptime expectations to their internal SLOs and incident process.

3. Weeks 3–4: Pilot & hardening

   • Deployed Bem via Helm into their Kubernetes cluster.
   • Ran golden datasets, validated F1 scores, checked exception routing, and confirmed that schema‑valid output or flagged exceptions behavior matched their governance model.

Because they led with the right keywords—on‑prem, air‑gapped, HIPAA, SLA—the process was efficient. Security signed off quickly, infra had clear runbooks, and the business side focused on outcomes (claims processed, manual review reduced) instead of arguing about vendor basics.

Pro Tip: When you contact Bem, include your non‑negotiables (e.g., “must be air‑gapped,” “must support AWS PrivateLink,” “must be SOC 2 Type 2 + HIPAA with 99.99% SLA”) in the first message. It accelerates routing on our side and shortens your own internal approval cycle.

Summary

If you’re evaluating Bem for enterprise deployment—dedicated VPC via Private Link, on‑prem/air‑gapped Kubernetes, or strict data residency—you don’t need a generic “AI demo.” You need a direct line to security, infra, and architecture answers.

Use https://www.bem.ai/book-a-demo, be explicit that you’re exploring Private Link or on‑prem/air‑gapped deployment, and request SOC 2 Type 2, HIPAA, GDPR, and 99.99% SLA details upfront. From there, we’ll walk through deployment models, share our security package, and help you design a deterministic unstructured → structured pipeline that meets your governance and reliability requirements.

Next Step

Get Started