How do I contact Bem for enterprise deployment (dedicated VPC or on-prem/air-gapped Kubernetes) and get SOC 2/HIPAA/GDPR + 99.99% SLA details?

Most teams only reach out to vendors once they’ve already hit a wall: security reviews are blocking deployment, infra teams won’t allow “mystery SaaS,” and you’re being asked to prove SOC 2/HIPAA/GDPR and 99.99% uptime before any traffic moves. Bem is built for exactly that moment: regulated, high-volume workloads running in a dedicated VPC or fully air-gapped Kubernetes, with auditable guarantees instead of marketing slides.

Quick Answer: To contact Bem about dedicated VPC or on‑prem/air‑gapped Kubernetes deployment with SOC 2, HIPAA, GDPR, and 99.99% SLA, book a call via the “Talk to the team” or “Book a demo” flows on bem.ai. On that call, we walk your security/infra leads through deployment options (multi-tenant, Private Link, on‑prem), share our security package (SOC 2 Type 2, HIPAA, GDPR posture), and align on SLA, data residency, and zero‑retention requirements.

Why This Matters

If you’re considering a production deployment of unstructured → structured pipelines, your biggest risks are not “Can the model parse PDFs?” but “Can we legally run this?” and “Can we trust this in an incident report?” Enterprise deployment is where nice demos die. Security, compliance, and network architecture decide whether your launch happens this quarter or slips a year.

Getting in touch with Bem the right way means your first conversation already includes the people who care about:

• VPC isolation vs. air‑gapped.
• SOC 2 Type 2 / HIPAA / GDPR documentation and DPAs.
• 99.99% SLA, incident response, and auditability.
• Data residency, zero-retention, and where logs live.

You’re not buying vibes. You’re buying a production layer your CISO can sign off on.

Key Benefits:

• Fast security review: Direct access to Bem’s security package (SOC 2 Type 2, HIPAA) and architecture diagrams so your security team can move quickly instead of playing email tag.
• Deployment that matches your risk model: Clear options for dedicated VPC, Private Link, or fully on‑prem/air‑gapped Kubernetes—mapped to your own governance policies and data residency rules.
• Hard guarantees, not hand‑waving: 99.99% uptime SLA, zero‑retention modes, and auditable workflows so you can answer “What happened?” for any document, any time.

Core Concepts & Key Points

Concept	Definition	Why it's important
Dedicated VPC / Private Link	Running Bem in a logically isolated network environment (or connecting to Bem without public internet exposure) using VPC peering / AWS PrivateLink / Azure Private Link.	Keeps traffic off the public internet, aligns with zero‑trust architecture, and satisfies financial-services and enterprise network policies.
On‑prem / Air‑gapped Kubernetes	Deploying the full Bem inference engine and API gateway inside your own Kubernetes cluster or bare metal, optionally without any external network connectivity.	Gives you full data sovereignty, satisfies strict sovereignty and defense/healthcare requirements, and ensures data never leaves your perimeter.
SOC 2 / HIPAA / GDPR + 99.99% SLA	Compliance and operational guarantees that govern security, privacy, and uptime for production AI workloads.	These are the gates your CISO, DPO, and ops teams care about—without them, no amount of “AI accuracy” will ship to production.

How It Works (Step-by-Step)

Here’s the typical path to engage Bem for enterprise deployment—dedicated VPC, Private Link, or on‑prem/air‑gapped Kubernetes—with full SOC 2/HIPAA/GDPR and 99.99% SLA coverage.

1. Initial Contact (Book the Conversation)

   • Go to bem.ai and use either:
     • “Talk to the team” (security/infra-oriented path), or
     • “Book a demo” / “Get Started” for a more product-led starting point.
   • In the form, specify:
     • That you’re interested in enterprise deployment.
     • Your preferred model: Dedicated VPC/Private Link or On‑prem/air‑gapped Kubernetes.
     • Relevant compliance needs: SOC 2 Type 2, HIPAA, GDPR, data residency, 99.99% SLA.

2. Security & Architecture Deep Dive

   • On the first or second call, Bem will:
     • Share or walk through the security package (SOC 2 Type 2 report, HIPAA details, GDPR posture).
     • Align on deployment mode:
       • Multi‑tenant cloud with zero retention and data residency.
       • Private Link / VPC peering for financial-services style isolation.
       • On‑prem / self‑hosted for sovereign or air‑gapped environments.
     • Discuss:
       • Network paths and trust boundaries (no public IP, zero‑trust).
       • Logging and observability without violating data minimization.
       • Uptime and SLA commitments (e.g., 99.99% uptime SLA).

3. Designing Your Production Workflow & Contract

   • Once security clears the path, the discussion moves into:
     • Workflow design: Route / Split / Transform / Enrich / Join / Validate steps you need.
     • Data residency: US vs EU, or fully on‑prem.
     • Zero‑retention configuration: Which pipelines process data transiently, what metadata (if any) is kept.
     • SLAs and SLOs: Latency, uptime, and support expectations.
   • From here, Bem will:
     • Propose a deployment architecture (diagrams, traffic flow, failure modes).
     • Align on commercials and SLA (including 99.99% uptime where required).
     • Plan a pilot using your live data to prove accuracy and operations before broader rollout.

Common Mistakes to Avoid

• Treating this like a generic SaaS signup:

  • Mistake: Having only a PM or data scientist fill out “Book a demo” with no mention of dedicated VPC, on‑prem, or compliance needs.
  • How to avoid it: In your first contact, explicitly state: “We need dedicated VPC or on‑prem/air‑gapped Kubernetes, with SOC 2/HIPAA/GDPR and a 99.99% SLA. Can we include our security/infra leads on the intro call?”

• Waiting to bring in security and infra until after the POC:

  • Mistake: Building a great proof-of-concept in the default cloud environment, then discovering later that security will only approve Private Link or on‑prem.
  • How to avoid it: Loop in security and infrastructure on Day 1. Ask for Bem’s Trust Center, SOC 2/HIPAA docs, and deployment options upfront so your POC architecture matches your production reality.

Real-World Example

A large financial-services team wanted to automate AP and claims packets but had three hard constraints:

• No traffic over the public internet.
• SOC 2 Type 2 and HIPAA-level handling of certain documents.
• 99.99% uptime SLA because documents drive money movement.

They reached out via “Talk to the team,” specified Private Link / dedicated VPC in the form, and included their security architect on the intro call. Within a few sessions, they had:

• A Private Link architecture agreed with their cloud team (no public IPs, zero‑trust).
• SOC 2 Type 2 and HIPAA documentation in their security review queue.
• Draft SLAs spelling out 99.99% uptime, incident response, and support boundaries.
• A pilot workflow running on their live invoices and claim packets, with schema-enforced JSON, per-field confidence, and exception routing into their review surface.

Because the security and infra questions were tackled early—and the deployment model (Private Link) matched policy from day one—they moved from “initial form fill” to “greenlit pilot” in weeks, not quarters.

Pro Tip: When you fill out the contact form, treat it like a mini RFP. List your deployment requirement (dedicated VPC, Private Link, or on‑prem/air‑gapped Kubernetes), your compliance standards (SOC 2, HIPAA, GDPR, data residency), and your uptime target (e.g., 99.99% SLA). That routes you to the right people immediately and compresses your security review timeline.

Summary

If you need Bem in a dedicated VPC or fully on‑prem/air‑gapped Kubernetes, the path is straightforward: contact the team through bem.ai, clearly state your deployment and compliance requirements, and bring security and infra in from the start. Bem is already engineered for regulated industries—SOC 2 Type 2, HIPAA, GDPR posture, zero-retention modes, data residency, Private Link, on‑prem Kubernetes, and 99.99% uptime SLAs—so the conversation quickly moves from “Is this possible?” to “What’s the exact architecture and SLA we’re signing?”

Next Step

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