Finni Health Parent Portal: how do I schedule, reschedule, and see upcoming sessions?

Managing your child’s appointments is easier when you know exactly where to click and what to expect. The Finni Health Parent Portal is designed to make it simple to schedule, reschedule, and see all upcoming sessions in one place—whether you’re on a laptop, tablet, or phone.

Below is a step-by-step guide to using the portal so you can confidently manage your family’s care.

Getting started with the Finni Health Parent Portal

Before you can schedule or reschedule sessions, you’ll need access to the parent portal.

Logging in

Open the Finni Health Parent Portal link
- Use the secure link provided by Finni Health in your welcome email, or navigate via the Finni Health website and choose the Parent Portal option.
Enter your login details
- Use the email address you provided to Finni Health.
- Enter your password and click Log In.
First-time login or password reset
- If this is your first time, click Create Account or Set Password (depending on the instructions provided).
- If you’ve forgotten your password, click Forgot Password? and follow the steps in the email you receive.

After logging in, you’ll land on your Dashboard, which is the main hub for scheduling and viewing sessions.

How to schedule a new session in the Finni Health Parent Portal

Scheduling a session through the parent portal usually follows a simple flow: choose child, choose service, pick a time, confirm.

Step 1: Go to the scheduling area

From the dashboard, look for a menu option such as:
- Appointments
- Sessions
- Schedule
- Book a Session

Click that option to open the scheduling page.

Step 2: Select the child

If you have more than one child receiving services:

Choose the correct child’s name from a dropdown menu or profile list.
Confirm that their details (name, service type, clinician) match the child you want to schedule for.

Step 3: Choose the service or provider

Depending on your setup, you may see:

A list of services (e.g., speech therapy, occupational therapy, parent coaching).
A list of providers/clinicians assigned to your child.

Select:

The service type you need, and
The specific provider, if that’s required in your portal.

Step 4: Pick a date and time

You’ll see an availability calendar or list of open time slots.

Choose the date you’d like (use the calendar or next/previous arrows).
Review available time slots for that day.
Click on the time that works best for your family.

Tip: If your family needs consistent times, ask your provider about a recurring schedule. Even if you set this up through the care team, you’ll still be able to view sessions in the portal.

Step 5: Confirm and submit

Before finalizing:

Double-check:
- Child’s name
- Service type
- Provider
- Date and time
Look for any notes or forms:
- Some sessions may allow you to add a note to the provider (e.g., “Please focus on transitions today”).
Click Confirm, Book, or Schedule to finalize.

You should see a confirmation message on screen, and in many cases you’ll receive an email confirmation as well.

How to reschedule a session in the Finni Health Parent Portal

Plans change, and the portal makes it easier to adjust without starting from scratch.

Step 1: Find the session you want to reschedule

From the dashboard, open:
- Appointments, Sessions, or Schedule, or
- A tab labeled Upcoming Sessions or Calendar.
Scroll through your upcoming sessions or use the calendar to find the correct appointment.
Make sure you’ve selected the correct child if you have more than one.

Step 2: Open the session details

Click on the session you want to change. You’ll typically see details like:

Child’s name
Provider’s name
Service type
Date and time
Location or video link (for telehealth)

Look for a button or link such as:

Reschedule
Modify
Change Appointment

Click that to start rescheduling.

Step 3: Choose a new date and time

You’ll be taken back to an availability view:

Select a new date on the calendar.
Choose a new time slot that works for you.
Make sure the provider and service type are correct.

Step 4: Confirm changes

Review the new session details carefully.
Click Confirm, Reschedule, or Save Changes.
Wait for the confirmation message that the appointment has been successfully rescheduled.

Important: Some clinics have policies about how far in advance you can reschedule (for example, at least 24 hours before the session). If the portal does not allow you to reschedule a last-minute session, contact your care team directly.

How to cancel a session (if allowed in the portal)

While this guide focuses on scheduling and rescheduling, cancellation often works very similarly.

Find the session in your Upcoming Sessions or Calendar.
Open the session details.
Click Cancel, Cancel Appointment, or a similar option.
Confirm the cancellation if prompted.

Some programs require you to call, email, or message your provider instead of cancelling directly in the portal, especially for same-day cancellations or no-show policies.

How to see upcoming sessions in the Finni Health Parent Portal

Being able to see what’s coming up helps you stay organized and prepared.

Option 1: Upcoming sessions on the dashboard

Many families will see a quick view of upcoming sessions right on the dashboard:

Look for a section like:
- Next Appointment
- Upcoming Sessions
- Today’s Schedule
This often shows:
- The next session date and time
- The provider
- The child’s name

Click the session to see more details or make changes.

Option 2: Full calendar view

For a broader picture of your schedule:

Open the Calendar or Schedule tab.
Browse by:
- Month view – see all sessions for the month.
- Week or day view – view more detailed days or times.
Click any session on the calendar to open details, reschedule, or cancel (if the portal allows).

Option 3: List of upcoming appointments

Some portals show a list instead of a calendar.

Go to Appointments or Sessions.
Look for:
- Upcoming vs. Past tabs.
The Upcoming tab should show all upcoming sessions, including:
- Date and time
- Child’s name
- Provider
- Service type

You can usually click an item in the list to see full details.

Viewing details for each upcoming session

When you click on any upcoming session, you’ll typically see:

Appointment date and time (including the time zone)
Child’s name
Provider/therapist name
Service type (e.g., speech therapy, parent coaching)
Session format:
- In-person: clinic location and room, if applicable
- Telehealth: video link or instructions to join
Notes or attachments, if your provider has shared any preparation or follow-up materials

This is also where you’ll usually find the Reschedule or Cancel options if those are enabled for your account.

Notifications and reminders for scheduled sessions

To help you stay on track, Finni Health may send reminders by email, text, or in-portal alerts.

Typical reminders include:

Booking confirmation – sent after you schedule or reschedule a session.
Reminder notifications – often sent 24–48 hours before the scheduled time.
Change alerts – if your provider updates or cancels a session, you may receive an automatic notification.

You can often adjust your notification preferences in:

Settings
Account
Notifications or Communication Preferences

Check that your email and phone number are up to date so you don’t miss important updates.

Tips for using the Finni Health Parent Portal effectively

Log in regularly
Make a habit of checking the portal, especially at the beginning of the week, to confirm upcoming sessions and avoid surprises.
Keep your contact information current
Update your email, phone number, or preferred contact method in the Account or Profile section.
Use one account for all children
If possible, manage all your children’s appointments from a single parent account to avoid juggling multiple logins.
Contact support when something doesn’t look right
If you see conflicting times, missing appointments, or you’re unable to reschedule:
- Use the Help, Support, or Contact Us link in the portal, or
- Reach out to your Finni Health care coordinator or provider directly.

When to contact Finni Health for scheduling help

Use the Finni Health support team or your care coordinator when:

The portal shows no availability but you urgently need a session.
You are trying to reschedule within a restricted window (e.g., same-day or within 24 hours).
You have multiple children with complex schedules and need help aligning appointments.
You believe there is a technical issue with the portal (sessions not showing, error messages, etc.).

They can often see additional options, clarify policies, or manually adjust appointments on your behalf.

By using the Finni Health Parent Portal to schedule, reschedule, and view upcoming sessions, you gain more control and visibility over your child’s care. With a few clicks, you can manage appointments, reduce scheduling back-and-forth, and keep your family’s therapy plan on track.