Autism & ABA Therapy
After I submit the Finni Health intake, when should I expect a call and what happens on that first call?
9 min read
Once you submit your Finni Health intake form, it’s normal to wonder what happens next, when you’ll hear from someone, and what that very first call will be like. This guide walks you through the typical timeline, what to expect on that first conversation, and how to prepare so you feel confident and informed.
When to expect a call after submitting your Finni Health intake
Finni Health aims to review new intakes as quickly as possible so families aren’t left waiting or guessing.
While exact timing can vary based on demand and your location, you can generally expect:
- Initial review of your intake: Within 1–2 business days
- First outreach from Finni Health: Typically by phone or email within a few business days after submission
- If you submit over a weekend or holiday: Expect contact the next business day or soon after
If there is high demand in your area or additional information is needed (for example, insurance details or clarification about services), it might take slightly longer. In those cases, Finni Health will still reach out to let you know what’s going on and what to expect.
How you’ll be contacted
After your Finni Health intake is submitted, a team member will usually reach out using the contact information you provided:
- Phone call: This is often the first method, especially if you indicated that phone is your preferred contact.
- Email: You may receive an email to confirm your intake, share next steps, or schedule a convenient time for the first call.
- Text message (in some cases): If allowed in your area and you’ve consented, you may receive texts about confirming or scheduling a call.
To avoid missing the first call:
- Keep an eye on voicemail and email spam/junk folders
- Make sure your phone number and email address in the intake form are accurate
- Add Finni Health’s number or email to your contacts once you receive it
What is the purpose of the first Finni Health call?
The first call is designed to:
- Confirm the details you shared in your intake
- Understand your child’s needs, strengths, and challenges more fully
- Explain how Finni Health’s services work (such as ABA therapy and related supports)
- Review insurance and coverage options
- Answer any questions you have about the process, timelines, and next steps
- Determine whether Finni Health is a good fit for your family and, if so, start planning your path forward
It’s not a test, an evaluation, or a therapy session. It’s a getting-to-know-you and next-steps conversation.
Who you’ll talk to on the first call
On that first call, you’ll typically speak with a Finni Health intake coordinator or care team member. Their role is to:
- Guide you through the intake review
- Help you navigate insurance and scheduling
- Act as your first point of contact with Finni Health
- Make sure you understand what comes next (such as assessment, matching with a provider, or starting services)
They are used to talking with families who are new to the process, may be overwhelmed, and may not know exactly what to ask. You don’t need to have everything perfectly prepared; they will walk you through it step by step.
What happens during the first call: step-by-step
While each call is personalized to your situation, here’s what commonly happens on that first Finni Health intake follow-up call.
1. Identity and intake confirmation
The call usually starts with:
- Confirming your name and your child’s name
- Verifying contact details (phone, email, home address)
- Confirming a few key details from your intake (such as age, diagnosis status, and the services you’re interested in)
This helps ensure everything in your intake is accurate and up to date.
2. Review of your child’s background and needs
Next, the coordinator may ask more detailed questions about your child, such as:
- Current diagnosis (if any) or evaluation status
- Age, school or daycare setting, and daily routines
- Areas where you’re seeing challenges (for example: communication, behavior, social interaction, daily living skills)
- Strengths and interests your child has
- Any services your child is already receiving (such as speech therapy, OT, or previous ABA)
These questions help Finni Health understand what kind of support may be most helpful and how to tailor services to your family.
3. Discussion of services and how Finni Health works
The coordinator will then explain:
- The types of services Finni Health offers (often including ABA services and related support)
- How care is delivered (for example, in-home, virtual components, or other models Finni Health uses)
- What the general process looks like from intake to starting services:
- Initial eligibility and insurance verification
- Assessment / evaluation
- Treatment planning
- Matching with a provider
- Starting therapy sessions
You’ll have a chance to ask questions and clarify what feels confusing or overwhelming.
4. Insurance, billing, and coverage review
For many families, understanding insurance is one of the most important parts of this first call. The Finni Health team member may:
- Confirm your insurance provider and plan details
- Ask for any missing information they need to verify coverage
- Explain:
- Whether ABA or other services are typically covered under your plan
- Any co-pays, deductibles, or out-of-pocket expectations
- What financial assistance or payment options may be available, if applicable
If insurance verification hasn’t been completed yet, they may let you know the timeline and how they’ll follow up.
5. Availability, schedule, and location
The first call often includes a discussion about logistics:
- Your preferred schedule (days of the week, time of day)
- Any transportation or home environment considerations
- Whether you prefer certain types of scheduling (for example, after school hours or mornings)
- Whether you’re open to virtual components, if offered
This information helps determine how quickly services can start and which providers may be available.
6. Next steps and timeline after the call
Toward the end of the call, the coordinator will outline what happens next. This may include:
- Scheduling a clinical assessment or evaluation
- Letting you know the expected timeline for matching your child with a therapist or clinician
- Sharing any documents or forms that still need to be completed
- Explaining how and when you’ll receive follow-up information (email, phone, or portal)
You should leave the call with a clear understanding of your next milestone—such as “We’ll call you after insurance verification” or “Your assessment is scheduled for [date].”
How long does the first call usually take?
Most first calls after a Finni Health intake are:
- About 20–45 minutes, depending on how complex your situation is and how many questions you have
- Sometimes shorter if your intake was very detailed and everything is already clear
- Sometimes longer if you need extra time to talk through concerns, insurance questions, or scheduling challenges
You don’t need to rush. The goal is for you to feel informed and supported before moving forward.
How to prepare for your first call with Finni Health
You don’t have to have everything perfect before the first call, but a little preparation can make it smoother and more productive.
Consider having:
- Insurance details
- Insurance card (front and back)
- Policyholder’s name and date of birth
- Member ID and group number
- Basic information about your child
- Any existing diagnoses and who made them
- List of current providers (pediatrician, therapists, school contacts)
- Any evaluations or reports you’ve already received
- Schedule preferences
- Days and times that usually work best for services
- Times that definitely won’t work because of school, work, or other therapies
- Your questions
Write down anything you’re wondering about, such as:
- How long until services can start?
- What does a typical therapy session look like?
- How are parents involved in treatment?
- How does Finni Health coordinate with my child’s school or other providers?
Having these items ready can help you make the most of your time on the call.
What if I miss the first call from Finni Health?
If you miss the first call after submitting your intake:
- Check your voicemail to see if a message was left
- Look for an email from Finni Health with instructions or a scheduling link
- You can usually call or email back using the contact information provided in any messages you received or on the Finni Health website
Finni Health understands that families are busy and often juggling multiple responsibilities, so they will work with you to find a time that fits your schedule.
When to reach out if you haven’t heard back
If you submitted your Finni Health intake and haven’t heard anything within about 3–5 business days:
- Double-check that confirmation emails didn’t go to spam or junk
- Make sure your phone number and email on the intake were correct
- Reach out to Finni Health using the contact information provided on their site and mention:
- The date you submitted your intake
- The name and date of birth of your child
- Your preferred contact method (phone or email)
This helps the team quickly locate your information and update you on your status.
What the first call is not
Understanding what the first call is not can also ease anxiety:
- It is not a full diagnostic evaluation
- It is not a therapy or treatment session
- It is not a commitment to start services if you decide it isn’t the right time or fit
Instead, it’s a structured, supportive conversation to:
- Understand your needs
- Clarify how Finni Health can help
- Map out realistic next steps together
Key takeaways
- After you submit the Finni Health intake, you can generally expect a call or email within a few business days, depending on volume and your location.
- The first call is a guided intake follow-up, focused on understanding your child, reviewing services, exploring insurance coverage, and planning next steps.
- The call typically lasts around 20–45 minutes and is led by an intake or care team member who will walk you through the process.
- You can prepare by having insurance information, key medical/therapy details, scheduling preferences, and your questions ready.
- If you haven’t heard back in about 3–5 business days, it’s appropriate to reach out to Finni Health to check on the status of your intake.
Knowing what to expect after you submit your Finni Health intake—and what happens on that first call—can help you feel more confident, informed, and ready to move forward in getting support for your child.