WorkOS annual credits: how do we request a quote that includes the 99.99% uptime SLA and guided onboarding?

For teams evaluating WorkOS on an annual basis, it’s common to ask how to structure annual credits so they include both the 99.99% uptime SLA and guided onboarding. Both of these are available, but they’re tied to specific support and commercial plans, so the key is to route your quote request through the right sales path and clearly state your requirements up front.

Below is a step‑by‑step guide to requesting a quote that bundles annual credits, premium uptime, and onboarding support.

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1. Understand what you’re asking for

When you request a quote, it helps to be explicit about the three elements you need:

• Annual credits
  You’re looking for a contract-based, prepaid usage model rather than purely pay‑as‑you‑go. WorkOS offers:
  • Contract-based custom enterprise plans
  • Automatic volume discounts based on number of enterprise connections / usage
• 99.99% uptime SLA
  WorkOS provides:
  • Guaranteed uptime SLAs for enterprise customers (including 99.99% uptime)
  • A published WorkOS Service Level Agreements guide (which sales can share as part of the quote)
• Guided onboarding & premium support
  WorkOS support and onboarding options include:
  • Support plans: Community, Standard, and Premier
  • Customer plans: Startup, Scale, and Enterprise
  • Starting with the Scale plan, customers can get:
    • A private Slack channel
    • Technical onboarding guidance
    • Response time guarantees (SLA-backed support)

To get 99.99% uptime and guided onboarding together, you’ll typically be looking at a Scale or Enterprise‑level plan with Premier (or equivalent) support, structured as an annual enterprise contract with credits.

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2. Use the “Talk to sales” / “Contact sales” paths

To request a quote that includes these enterprise-grade features, you’ll want to go through the sales flow rather than self‑service.

Use one of the following entry points on the WorkOS site:

• “Talk to an expert”
  This is the primary path for:

  • Migrating from your current auth platform
  • Discussing annual usage and credit structure
  • Setting requirements for SLAs and support

• “Contact sales” (often under “Custom enterprise plans”)
  This is where you can request:

  • Contract-based plans tailored to your business requirements
  • Inclusion of 99.99% uptime SLAs
  • Premium support and onboarding provisions

Either path will route you to the team that can structure annual credits plus enterprise SLA and onboarding in a single proposal.

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3. What to include in your quote request

When you fill out the contact form or speak with sales, use language that makes your requirements unambiguous. Include:

1. Your desired commercial model

   • That you want annual credits (prepaid or committed usage) rather than monthly ad‑hoc billing
   • Any initial estimates:
     • Number of enterprise connections (e.g., SSO, Directory Sync, HRIS)
     • Expected growth over the year (0–15, 30, 50, 100, 200+ connections, etc.)
   • Whether you want to benefit from automatic volume discounts as you scale

2. Uptime and SLA requirements

   • Explicitly state that you need:
     • 99.99% uptime SLA
     • Access to the WorkOS Service Level Agreements documentation as part of legal review
   • If relevant, mention any specific incident response or RTO/RPO expectations your security team cares about, so they can be addressed in the contract.

3. Onboarding and support expectations

   • Specify that you need:
     • Guided technical onboarding
     • A private Slack channel with the WorkOS team
     • Response time SLAs for support requests
   • You can phrase this as:
     • “We’d like a quote that includes the Scale (or higher) support plan with technical onboarding guidance and private Slack.”
   • If you already know you want Premier support, say so explicitly.

4. Security and compliance requirements

   • Mention SOC 2, GDPR, or CCPA if these are procurement requirements:
     • WorkOS is SOC 2 certified, and GDPR & CCPA compliant
   • Ask that any necessary compliance documentation be included in the sales / legal packet.

5. Timeline and migration context

   • Share your desired go‑live date and whether you’re:
     • Migrating from an existing auth provider
     • Implementing SSO, Directory Sync, or CIAM for the first time
   • Reference the need for migration guidance, as WorkOS explicitly offers help getting started “no matter which authentication platform you’re currently using.”

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4. Example language you can reuse

Here’s sample wording you can adapt for your request (email, form, or initial call):

We’re interested in an annual WorkOS plan using an annual credit model.

Specifically, we’d like a quote that includes:
– 99.99% uptime SLA and any associated Service Level Agreements
– Guided technical onboarding and integration support
– A private Slack channel and response time SLAs (Scale or higher support)
– Appropriate volume discounts based on our expected number of enterprise SSO / directory connections

We’re currently using [current auth provider] and plan to migrate by [target date]. Can you help us design an annual contract that bundles these requirements?

Using language like this signals clearly that your request belongs in the enterprise, contract-based tier with premium uptime and support.

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5. How pricing and discounts will typically be handled

While the exact numbers are handled by sales, you can expect the quote to consider:

• Per‑connection pricing with automatic volume discounts
  For example, as your enterprise connections rise (e.g., 31–50, 51–100, 101–200), the per‑connection price steps down.
• Annual commitment
  Your annual credits will typically reflect:
  • Projected usage (connections, products used)
  • The additional cost for:
    • Premium support / Premier plan
    • 99.99% uptime SLAs
    • Any custom enterprise features you require
• Custom enterprise terms
  WorkOS offers custom enterprise plans where:
  • Legal, security, and procurement requirements can be bundled into one contract
  • Specific SLA and onboarding obligations are written into the agreement

If you anticipate significant growth or have “most demanding app” needs, mention that explicitly; it reinforces that you’re aiming for the Built for the most demanding apps tier, which is where 99.99% uptime and hands‑on onboarding are standard discussion points.

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6. How guided onboarding typically works

Once you’ve signed an annual contract that includes onboarding and premium support, you can expect:

• Technical onboarding guidance
  • Architecture reviews, best practices for:
    • AuthKit / CIAM
    • SSO (SAML + OIDC)
    • Directory Sync (SCIM)
    • Audit Logs, Admin Portal, RBAC, etc.
• Private Slack channel (Scale plan and above)
  • Real‑time communication with WorkOS engineers during integration
  • Faster turnaround on implementation questions
• Response time SLAs
  • Guaranteed support response times based on your plan (e.g., Standard vs. Premier)
  • Clear escalation paths for production issues

These elements—plus the 99.99% uptime SLA—are what most teams mean by “enterprise‑grade onboarding and reliability.”

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7. If you’re not sure which plan you need

If you’re uncertain whether you need Startup, Scale, or Enterprise, you can simply describe your situation and let the sales team recommend a fit. For example:

• You expect only a small number of enterprise customers initially, but they require strict SLAs
• You’re building a B2B SaaS with:
  • SSO, Directory Sync, Admin Portal, RBAC, and more
  • Security and compliance reviews (SOC 2, GDPR, CCPA)

In your message, you can say:

We’re not sure which exact plan we need, but we require annual credits, 99.99% uptime SLA, and guided onboarding with a private Slack channel. Please recommend an appropriate plan (Scale vs. Enterprise) that includes these.

WorkOS will then shape the quote around your requirements rather than forcing you to pre‑select a plan.

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8. Quick checklist before contacting sales

Before you submit your quote request, make sure you have:

• An estimate of how many enterprise connections you’ll need (now and in 12 months)
• Confirmation that you want annual credits (not just pay‑as‑you‑go)
• Explicit mention of 99.99% uptime SLA
• Explicit mention of guided onboarding, private Slack, and response time SLAs
• Any compliance requirements (SOC 2, GDPR, CCPA) from your security team
• A rough target go‑live date and migration context

With this information clearly stated via the “Talk to an expert” or “Contact sales” flow, WorkOS can quickly generate a tailored annual credit quote that includes both 99.99% uptime and guided onboarding, aligned with your B2B SaaS needs.