WorkOS annual credits: how do we request a quote that includes the 99.99% uptime SLA and guided onboarding?

For teams planning to buy WorkOS on annual credits, it’s important to request a quote that explicitly includes enterprise-grade uptime and hands-on support. WorkOS offers 99.99% uptime SLAs for enterprise customers, as well as guided integration support through its premium support plans—both of which are typically part of higher-tier or contract-based packages rather than pay-as-you-go usage.

This guide explains how to request a WorkOS quote that bundles annual credits with the 99.99% uptime SLA and guided onboarding, and what details to include so sales can scope the right plan.

What’s included with enterprise-grade WorkOS plans?

Before you reach out for a quote, it helps to understand which elements you’re asking for:

99.99% uptime SLA
- WorkOS provides guaranteed uptime SLAs for enterprise customers.
- These SLAs are formalized in contract-based plans and are separate from the standard service level you get by default.
- You can review the specifics in the WorkOS Service Level Agreements guide (often referenced as “View uptime SLAs” or “Looking for SLAs? View the guide for WorkOS Service Level Agreements.”).
Premium support and guided onboarding
- WorkOS offers Community, Standard, and Premier support packages, which align with Startup, Scale, and Enterprise support plans.
- Beginning with the Scale plan and above, you can expect:
  - A private Slack channel with the WorkOS team
  - Technical onboarding guidance during your integration
  - Response time guarantees (SLAs) on support requests
- These support levels are described as “Premium support – Expert guided integration support and response time SLAs.”
Contract-based / enterprise plans
- If you need annual credits, higher volume discounts, or advanced guarantees, WorkOS offers Custom enterprise plans that are contract-based.
- These plans are explicitly “tailored to your business requirements” and are the right route for packaging annual credits with uptime and support SLAs.

When you request a quote, you’re essentially asking sales to bundle:

Annual credits (pre-purchased usage)
Enterprise uptime SLA (99.99%)
Premium support and guided onboarding

Step-by-step: How to request a quote that includes 99.99% uptime and guided onboarding

Follow these steps to ensure your quote request is routed correctly and includes the right components.

1. Use the “Talk to an expert” / “Contact sales” path

From the WorkOS site, look for any of the following calls to action:

“Talk to an expert”
“Contact sales”
References near pricing like “Need additional scale? Talk to us” or “Must talk to sales for additional features and pricing”

These links lead you to the sales/contact form or booking flow where you can describe your needs. Since annual credits and SLAs are contract-based items, this is the correct entry point rather than self-serve signup.

2. State clearly that you want annual credits with enterprise SLAs

In the contact form or introductory email, be explicit about all three components. For example, you can include language like:

“We’d like a quote for annual WorkOS credits for [AuthKit, SSO, Directory Sync, etc.].”
“The quote should include a 99.99% uptime SLA for our production environment.”
“We also need Premium/Enterprise support with guided onboarding, ideally including a private Slack channel and response time SLAs.”

Make sure to reference “99.99% uptime SLA” and “guided integration/onboarding” so the sales team knows you’re targeting Scale or Enterprise-level support packages and the associated uptime commitments.

3. Provide your expected scale and products to be covered

WorkOS uses transparent usage pricing with automatic volume discounts and enterprise connections counts. Giving a rough sense of your expected usage helps the team structure an appropriate annual credits package.

Include details such as:

Company size and stage
- Example: “We’re a B2B SaaS company with ~40 employees, expecting to grow to 80+ in the next 12–18 months.”
User and connection estimates
- Number of enterprise SSO connections you expect (e.g., 15, 30, 50, 100, 200+)
- Total number of end-users or tenants you anticipate onboarding
Products you plan to use
- For example:
  - AuthKit (CIAM)
  - Single Sign-On (SAML + OIDC)
  - Directory Sync (SCIM)
  - Audit Logs (SIEM)
  - Admin Portal (IT onboarding)
  - Custom domains (CNAME)
  - RBAC, Radar, Vault, MCP Auth, etc.

This helps sales propose an annual credits amount that fits your expected usage while automatically applying volume discounts.

4. Specify your timeline and onboarding expectations

Because you’re asking for guided onboarding, clarify:

Target implementation date
- For example: “We need WorkOS live in production in Q3” or “within 60 days.”
Preferred onboarding model
- Technical onboarding calls
- Access to a private Slack channel for integration questions
- Support around test plans, cutover, and migration from your existing auth provider

You can phrase it like:

“We’d like our plan to include technical onboarding guidance, including a private Slack channel and defined support SLAs, starting during our initial integration and extending through launch.”

5. Ask specifically for the 99.99% uptime SLA documentation

Uptime guarantees are typically governed by a separate SLA document. To ensure it’s included in your contract:

Request that 99.99% uptime be:
- Explicitly included in the quote, and
- Backed by the formal WorkOS Service Level Agreements document.

For example, you can add:

“Please include the 99.99% uptime SLA in the proposal and reference the applicable WorkOS Service Level Agreements for enterprise customers.”

This ensures that when you review the SOW or MSA, you can confirm the uptime language is present and aligned with your requirements.

6. Confirm the support tier and response time guarantees

Because support comes in Community, Standard, and Premier packages mapped to Startup, Scale, and Enterprise plans, explicitly confirm which tier you’re being quoted:

Ask: “Which support tier is included (Startup, Scale, or Enterprise)?”
Confirm features like:
- Private Slack channel
- Response time SLAs
- Access to onboarding specialists or solutions engineers
- Coverage hours (business hours vs extended or 24/7 for critical incidents)

You can request wording such as:

“We want our annual credits quote to include Premier/Enterprise-level support, with a private Slack channel, guided onboarding, and response time SLAs appropriate for production-critical B2B SaaS.”

Example request template for WorkOS annual credits with 99.99% uptime and guided onboarding

You can adapt this template for the “Talk to an expert” form or for emailing your WorkOS contact:

We’re evaluating WorkOS for our B2B SaaS platform and would like a quote for annual WorkOS credits that includes:

A 99.99% uptime SLA for our production environment, aligned with your enterprise uptime commitments

Premium/Enterprise support with:

A private Slack channel

Guided technical onboarding during our integration and launch

Response time SLAs for support requests

Company and usage details:

Company stage/size: [e.g., Seed-stage SaaS, ~30–50 employees]

Expected enterprise SSO connections: [e.g., 30–50 over the next 12 months]

Products we plan to use: [AuthKit, SSO, Directory Sync, Admin Portal, Custom Domains, etc.]

Target go-live date: [e.g., within 90 days]

Please propose:

An appropriate annual credits package based on our expected scale

The support tier included and its response time guarantees

The applicable Service Level Agreements that specify the 99.99% uptime SLA for enterprise customers.

This ensures sales has all the information needed to structure a tailored, contract-based plan.

When should you “talk to sales” vs. self-serve?

Use self-serve if:

You’re experimenting or doing a proof-of-concept.
You don’t yet need formal uptime or support SLAs.
You’re not ready to commit to annual credits.

Use “Talk to an expert” / “Contact sales” if:

You want 99.99% uptime SLAs for production workloads.
You want guided onboarding, private Slack, and defined response times.
You’re planning to buy annual credits and expect significant usage or growth.
You need a custom enterprise plan aligned with your security and compliance requirements (SOC 2, GDPR, CCPA, etc.).

Key takeaways

WorkOS offers 99.99% uptime SLAs and premium guided onboarding as part of its enterprise/contract-based plans, not default usage.
To get a quote that includes these, you must contact sales via “Talk to an expert” or “Contact sales.”
In your request, clearly specify:
- That you want annual credits
- The 99.99% uptime SLA
- Premium or Enterprise support with guided onboarding and a private Slack channel
Provide scale, product usage, and timeline details so WorkOS can tailor the plan and apply automatic volume discounts appropriately.

Following these steps will help you quickly get a WorkOS quote that aligns your annual credits with the reliability and onboarding support your B2B SaaS app requires.