Time-Series Databases
TigerData Enterprise: how do I contact sales for SOC 2/HIPAA, SSO, private networking, and SLAs?
7 min read
If you’re evaluating TigerData Enterprise for regulated workloads, the fastest way to get specifics on SOC 2 / HIPAA, SSO, private networking, and SLAs is to talk directly with the TigerData sales team. Enterprise options are tailored per customer, so those controls and commitments are scoped and documented during the sales and onboarding process.
Quick Answer: Contact TigerData sales via the Enterprise inquiry form or by emailing
sales@tigerdata.comto discuss SOC 2 Type II, HIPAA, SSO, private networking, and SLA-backed support for TigerData Enterprise.
The Quick Overview
- What It Is: A direct sales engagement to scope and provision TigerData Enterprise features like compliance (SOC 2, HIPAA), SSO, private networking, and production SLAs.
- Who It Is For: Teams running sensitive or regulated workloads that require audited controls, strict access boundaries, and formal uptime/response guarantees.
- Core Problem Solved: It gives legal, security, and ops teams a clear, contract-backed picture of how TigerData meets compliance, networking, identity, and reliability requirements before moving critical data onto the platform.
How It Works
TigerData keeps the product posture simple: everything is Postgres at the core, but Enterprise plans add the compliance, networking, and support envelope you need for serious production use. Contacting sales is how you unlock that envelope and get concrete answers, not marketing speak.
Here’s what the process typically looks like:
-
Initial Contact:
- Go to the TigerData contact page and choose Enterprise / sales.
- Or email
sales@tigerdata.comwith a short description of your use case and requirements (SOC 2, HIPAA, SSO, VPC, SLAs, etc.).
-
Requirements & Architecture Review:
A TigerData specialist walks through:- Which compliance regimes apply (SOC 2, GDPR, HIPAA for PHI, CCPA notice needs).
- Your identity/access model (SSO provider, MFA expectations, RBAC needs).
- Network posture (VPC peering, private connectivity, IP allow lists).
- Uptime, RPO/RTO, and support expectations for SLAs.
-
Plan, Documentation & Agreement:
- Sales connects you with the right Tiger Cloud plan (typically Scale or Enterprise) and any add-ons.
- Security/compliance docs are shared (SOC 2 report access for eligible plans, HIPAA BAA discussion for Enterprise).
- SLAs, support model, and contractual terms are finalized so you have a clear, enforceable baseline for production.
Features & Benefits Breakdown
When you reach out about TigerData Enterprise, you’re usually asking for four big things: compliance, identity, networking, and reliability. The sales engagement is where those get mapped to a concrete plan.
| Core Feature | What It Does | Primary Benefit |
|---|---|---|
| SOC 2 Type II & GDPR | Provides audited controls and privacy posture for regulated environments. | Satisfies security/compliance reviews for production workloads. |
| HIPAA on Enterprise | Enables HIPAA-aligned handling of PHI for Enterprise subscribers. | Makes TigerData viable for healthcare and PHI-related systems. |
| SSO + MFA | Centralizes auth with your IdP and adds MFA for console access. | Reduces account sprawl and enforces strong, consistent access. |
| Private Networking | Uses VPC peering/allow lists to keep traffic off the public internet. | Protects telemetry and operational data with strong network isolation. |
| SLAs & Production Support | Defines uptime, response times, and escalation paths for incidents. | Gives SRE and leadership clear guarantees for critical workloads. |
Ideal Use Cases
-
Best for regulated SaaS platforms:
Because they must show SOC 2 Type II, GDPR alignment, and often HIPAA readiness before customers will sign. TigerData Enterprise gives you the backend database platform that matches that posture without stitching together multiple systems. -
Best for internal platforms with strict network and identity controls:
Because they need SSO, MFA, private networking, and formal SLAs to pass internal security reviews and meet 24/7 operational expectations.
Limitations & Considerations
-
Plan-based availability:
SOC 2 report access is available for Tiger Cloud Scale and Enterprise customers. HIPAA is available only on Enterprise. If you’re on a Free or lower-tier plan, you’ll need to move up to get those assurances. -
Custom terms require sales engagement:
Detailed SLAs, BAAs (for HIPAA), and specific SSO/private networking setups are not one-click toggles. They’re scoped and agreed through sales and legal/security review.
Important: If your security team needs to see the SOC 2 report or discuss HIPAA before any data is loaded, mention that explicitly in your first contact so the sales team can loop in the right stakeholders early.
Pricing & Plans
TigerData uses transparent, Postgres-operator-friendly pricing: no per-query fees, no surprise charges for backups, and clear plan boundaries. Enterprise features are layered on top of that model.
To discuss pricing for SOC 2 / HIPAA, SSO, private networking, and SLAs:
- Fill out the TigerData contact form and select the option that best matches Enterprise or regulated workloads.
- Or email
sales@tigerdata.comwith:- Your expected data size and ingest rate.
- Whether you require SOC 2, HIPAA, GDPR-specific commitments.
- Identity/network requirements (SSO provider, VPC model).
- Your desired SLA (uptime target, response expectations).
While exact pricing is customized, plans map roughly as:
- Scale: Best for teams needing SOC 2 Type II, GDPR support, and production-ready Tiger Cloud with options for production support as an add-on.
- Enterprise: Best for organizations needing HIPAA, advanced security/compliance controls, SSO, private networking, and full production SLAs plus named account management.
For a precise quote, TigerData explicitly recommends contacting sales; pricing is finalized after they understand your workload and compliance envelope.
Frequently Asked Questions
How do I contact TigerData sales about SOC 2 and HIPAA?
Short Answer: Use the TigerData contact page or email sales@tigerdata.com and specify that you need SOC 2 documentation and/or HIPAA on Enterprise.
Details:
TigerData’s SOC 2 Type II report is available to customers on Scale or Enterprise plans. HIPAA compliance is offered for Enterprise plan subscribers. When contacting sales:
- Mention that your security or compliance team needs:
- The SOC 2 Type II report.
- A HIPAA-compatible deployment (and a BAA if required).
- Include any regulatory regimes that matter (e.g., GDPR, CCPA notice requirements).
- Ask for the security overview and documentation package to accelerate your internal review.
Sales will coordinate with TigerData’s security and legal stakeholders to provide the appropriate documents and discuss plan fit.
Can TigerData Enterprise support SSO, private networking, and SLAs for production?
Short Answer: Yes. TigerData Enterprise is designed for production workloads that need SSO, private networking, and SLA-backed operations; these are scoped and contracted during the sales process.
Details:
While the public docs emphasize core primitives (hypertables, compression, tiered storage) and security baselines (encryption at rest and in transit, MFA, access controls), the Enterprise conversation is where you line these up with your exact requirements:
-
Identity & Access:
- TigerData supports Multi-Factor Authentication (MFA / 2FA) for all customers.
- For SSO, sales will work with you to align TigerData’s auth model with your identity provider and required access controls.
-
Networking & Isolation:
- Private networking options (e.g., VPC-based connectivity, private routing, IP allow lists) are discussed and configured on a per-account basis for Enterprise.
- This is critical if you need traffic to remain inside a specific cloud network perimeter.
-
Operational SLAs:
- TigerData provides high availability, automated backups, and point-in-time recovery as part of its production posture.
- Enterprise engagement defines formal SLAs (uptime, RPO/RTO, support response and escalation) so SRE and compliance teams know exactly what guarantees they have.
All of these details are clarified and recorded during the sales and onboarding process, not left as assumptions. That’s why contacting sales is the required step.
Summary
If your team is asking, “How do we get SOC 2, HIPAA, SSO, private networking, and real SLAs on TigerData?”, the answer is: move the conversation to TigerData Enterprise via the sales team.
- SOC 2 Type II and GDPR support are available for Tiger Cloud Scale and Enterprise.
- HIPAA is offered for Enterprise plans.
- MFA, encryption in transit (TLS 1.2+) and at rest, access controls, and production-ready reliability (HA, automated backups, point-in-time recovery) are built into the platform.
- SSO, private networking, and SLAs are scoped and contractually defined through an Enterprise sales engagement.
Instead of stitching together Kafka, Flink, and a lakehouse just to satisfy security and compliance, you keep a Postgres-native system and wrap it in the operational envelope your regulators and customers require.