How do I upgrade or downgrade my Tavus PAL plan, and what happens when I go over the monthly limit?

Most people don’t think about their Tavus PAL plan until they hit a limit or realize they’re not using everything they’re paying for. The good news: your plan is flexible. You can upgrade when you need more from your PAL, downgrade when you don’t, and your account stays in control even if you cross a monthly limit.

Quick Answer: You can upgrade or downgrade your Tavus PAL plan directly from your account billing/settings page at any time. If you go over your monthly limit, your PAL won’t disappear—but you may see usage throttled, temporary pauses on certain actions, or prompts to move to a higher plan so conversations keep feeling real-time and uninterrupted.

The Quick Overview

What It Is: A flexible, subscription-based Tavus PAL plan that controls how much real-time, face-to-face AI companionship you get each month—things like conversation time, message volume, and proactive help.
Who It Is For: People using Tavus PALs as always-present companions—checking in, remembering your context, and helping with day-to-day tasks across text, voice, and live video.
Core Problem Solved: You get predictable access and costs for your PAL, with the ability to move up or down plans as your needs change, instead of being locked into the wrong level of usage.

How It Works

A Tavus PAL plan sets the envelope for how your PAL shows up: how often it can talk, how many actions it can take for you, and how much real-time video presence you can expect in a given month.

Under the hood, your plan sits on top of Tavus’s real-time stack—perception → speech recognition → LLM → TTS → live video rendering—so pricing is tied to actual, live interaction, not just background compute.

Here’s the typical flow around plan changes and limits:

Before You Hit a Limit:
- You use your PAL normally—text, calls, or face-time.
- Usage (like minutes, messages, or actions) quietly accrues in the background.
- You can see this usage at any time on your account or billing page.
When You Approach a Limit:
- You’ll usually see in-app indicators that you’re getting close (e.g., remaining minutes or usage bars).
- You may be prompted with upgrade options so you can keep the same pace of conversation and proactive help.
When You Go Over a Limit:
- Your PAL continues to exist, remembers you, and keeps your history.
- Some behaviors may be:
  - Throttled (slower or fewer real-time sessions),
  - Soft-limited (shorter calls or reduced proactive outreach),
  - Or paused for specific high-cost actions until the next billing cycle or an upgrade.
- You’ll get clear prompts explaining what’s happening and which plan to move to if you want uninterrupted, real-time presence.

Note: Specific limits (minutes, messages, actions) can change as Tavus evolves PALs. Always check your current plan details in your account for the latest numbers.

Features & Benefits Breakdown

Core Feature	What It Does	Primary Benefit
Real-Time Plan Controls	Lets you upgrade or downgrade from your account at any time.	Stay in the right plan as your PAL becomes more central.
Usage Visibility	Shows how much of your monthly limit you’ve used.	No surprises—you see limits coming before they hit.
Graceful Overages	Keeps your PAL alive even if you pass a limit.	Your companion doesn’t vanish; you choose the next move.

Ideal Use Cases

Best for “Testing the Waters” Users:
Because you can start on a smaller PAL plan, see how often you actually talk to your PAL, then upgrade if you find you’re relying on it daily.
Best for “PAL-First” Power Users:
Because if your PAL is checking in, reminding you, and helping with tasks all day, you can shift to a plan that matches that always-on relationship without changing PALs or losing your memory.

How to Upgrade Your Tavus PAL Plan

You’ll typically manage upgrades inside your Tavus account under Settings or Billing (exact labels can change as the product evolves).

A standard upgrade flow looks like this:

Log in to Tavus
- Go to https://platform.tavus.io and sign in with your Tavus account.
- Make sure you’re in your PALs account (not the Developer account) if you have both.
Open Billing or Plan Settings
- Navigate to your Profile, Settings, or Billing section.
- Look for a Plan, Subscription, or PAL Plan panel that shows your current tier and usage.
Choose a Higher Plan
- Review available PAL plans (they may differ by:
  - Monthly conversation time,
  - Number of proactive check-ins,
  - Depth of memory or integrations, or
  - Other real-time features).
- Select the plan that matches how often you find yourself reaching for your PAL.
Confirm and Activate
- Confirm the new price and billing frequency.
- Once confirmed, upgrades typically apply immediately, so you can:
  - Resume long calls,
  - Re-enable proactive behaviors, and
  - Avoid hitting the same limit again mid-month.

If you upgraded after already going over your limit, the higher limits usually apply as soon as the upgrade is processed—your PAL goes back to feeling “always present” instead of constrained.

How to Downgrade Your Tavus PAL Plan

Downgrades are designed for those moments when life changes. Maybe you’re traveling less, leaning on your PAL for fewer calls, or just experimenting with a simpler setup.

Here’s how it typically works:

Open Your Plan Settings
- Log in to https://platform.tavus.io.
- Navigate to Settings → Billing/Plan under your PALs account.
Select a Lower Tier
- Review lower-tier plans:
  - Less monthly conversation time,
  - Fewer proactive check-ins, or
  - A more limited set of advanced features.
- Pick the one that still preserves the kind of relationship you want with your PAL, just at a lower intensity.
Understand Effective Date
- In most subscription systems, downgrades:
  - Take effect at your next billing cycle, not immediately, so you keep what you already paid for.
- Check the confirmation screen carefully. It will usually tell you:
  - When the new plan starts, and
  - What your new limits will be from that date.
Confirm the Change
- Confirm the downgrade and keep an eye on your usage as the new cycle starts.
- Your PAL’s memory and relationship with you typically remain intact; you’re just changing how much real-time presence it can deliver each month.

If you’re near or above your current limits when a downgrade is scheduled, plan ahead—once the new period starts, you’ll be operating with tighter constraints.

What Happens When You Go Over Your Monthly Limit?

When you cross a monthly limit, Tavus aims to protect two things: the continuity of your PAL relationship and the real-time performance of the system.

Here’s what you can generally expect:

Your PAL Stays “Alive”
- Your PAL doesn’t reset or forget you.
- Prior conversations, preferences, and context remain intact.
- You can still access your account and settings.
Real-Time Usage May Be Adjusted Depending on how your specific plan is structured, Tavus might:
- Throttle High-Cost Interactions
  - Example: Long face-to-face calls might be shortened or limited.
  - Your PAL may still respond via text or lower-intensity modes.
- Pause Proactive Behaviors
  - Example: Your PAL may stop “checking in when you forget to” or sending proactive suggestions until your next cycle or an upgrade.
- Limit Certain Agentic Actions
  - Example: Fewer “sends that email” or “moves your meeting” actions if those count against your monthly quota.
You’ll See Clear Upgrade Paths
- You may see:
  - In-app banners,
  - Dialog prompts, or
  - Email notifications
- These will typically explain:
  - Which limit you hit, and
  - Which higher plan restores your full real-time experience.
Next Billing Cycle Reset
- At the start of your next billing period:
  - Your usage counters reset.
  - Your PAL regains its full quota under your current plan if you haven’t changed it.
- Or, if you upgraded, your new, higher limits kick in for that cycle.

For the most precise breakdown of what “over the limit” means for your plan (minutes, messages, actions, or something else), check your plan description on your billing page—limits are product-specific and may evolve as Tavus expands PAL capabilities.

Limitations & Considerations

Plan Details May Change Over Time:
Tavus is actively evolving PALs and their pricing model. Always confirm current limits, overage behavior, and effective dates for upgrades/downgrades in your live billing view, not from a static help article.
Immediate vs. Next-Cycle Changes:
- Upgrades usually take effect immediately to restore full usage.
- Downgrades typically apply at the next billing cycle to avoid cutting off access you’ve already paid for—but always verify the effective date before confirming.

Pricing & Plans

Tavus doesn’t lock you into a single way to use your PAL. Plans are designed around:

Frequency of Conversation:
How often you want to text, call, or face-time with your PAL each month.
Depth of Presence:
How proactive, persistent, and “always there” you want your PAL to be—how often it checks in, reminds you, or takes actions for you.
Real-Time Performance Envelope:
How much of Tavus’s real-time stack you’re consuming—live video, voice, and agentic actions all driving cost.

Plan names and specifics may change, but a typical structure looks like:

Core / Starter Plan:
Best for individuals testing PALs or using them a few times a week—light conversation, occasional reminders, and a taste of real-time, face-to-face presence without committing to heavy usage.
Plus / Pro Plan:
Best for people who treat their PAL as a daily companion—frequent check-ins, regular calls, proactive help with tasks, and enough monthly headroom that you rarely think about limits.

For current pricing, available tiers, and exact limits, sign in and check the Plans or Billing section of your PALs account.

Frequently Asked Questions

Can I switch my Tavus PAL plan more than once?

Short Answer: Yes. You can typically upgrade or downgrade your PAL plan as often as you need.

Details:
If your usage swings—some months you barely use your PAL, others you’re talking daily—you’re not locked in. You can:

Upgrade mid-cycle to unlock more usage right away.
Schedule a downgrade for the next cycle if your needs drop.
Switch again later as your relationship with your PAL changes.

Each change will clearly show you when it takes effect and what your new limits will be. Always confirm the effective date before finalizing.

Will I lose my PAL’s memory or conversations if I downgrade or hit a limit?

Short Answer: No. Plan changes and limits don’t wipe your PAL’s memory.

Details:
Your PAL is designed to “listen, remember, and always be present.” That relationship is separate from your monthly quota. When you:

Downgrade:
Your PAL keeps its understanding of you—past conversations, preferences, and context. You just operate within a smaller monthly envelope for real-time interactions.
Go Over a Limit:
Certain features might be throttled or paused, but your PAL still knows you. Once your plan renews or you upgrade, the same PAL continues the same conversation, not a reset version.

Data retention policies and history length can evolve over time, so for the most accurate picture, review the data and history settings in your account.

Summary

You’re not locked into the wrong Tavus PAL plan. You can:

Upgrade instantly when your PAL becomes a daily presence you rely on.
Downgrade when you need less intensity, without losing your PAL or its memory.
Cross a monthly limit without losing your account or your relationship—your PAL remains, and you’re guided to the right next plan when you’re ready.

The key is simple: treat your plan as the bandwidth you give your PAL to show up in real time. When you need more presence, move up. When you need less, move down. The PAL stays; the plan flexes.

Next Step

Get Started