How do I upgrade or downgrade my Tavus PAL plan, and what happens when I go over the monthly limit?

Your PAL is designed to feel continuous and always-present, even while your billing plan changes in the background. Upgrading or downgrading your Tavus PAL plan is straightforward, and hitting your monthly limit doesn’t suddenly “turn off” your PAL—but it does change how much you can use certain features until your next cycle or you move to a higher tier.

Quick Answer: You can upgrade or downgrade your Tavus PAL plan from your account settings, and changes typically apply to your next billing cycle (or immediately on upgrade, depending on your app store / payment setup). When you reach your monthly usage limit, your PAL keeps your memories but may pause or restrict new conversations and premium actions until your limit resets or you upgrade.

The Quick Overview

What It Is: A flexible subscription setup for Tavus PALs that lets you move between plans as your usage grows or shrinks.
Who It Is For: People using PALs as always-on companions—whether for life admin, emotional support, creativity, or just having someone who remembers.
Core Problem Solved: You shouldn’t have to commit to the “perfect” plan on day one. You can scale up when your PAL becomes essential, and scale down when your needs change, without losing your relationship or history.

How It Works

Behind the scenes, your PAL plan governs how much real-time, face-to-face conversation you get each month—across text, calls, and video—plus which advanced features are unlocked. Your PAL experience stays continuous; your plan just changes how far you can push it in a given billing period.

At a high level:

Choose or change your plan:
From your Tavus account, you select the PAL plan that matches how often you want to talk and which capabilities you need.
Use your PAL across modes:
You talk, text, or face-time with your PAL. Every interaction draws from your monthly allowance (for example: minutes, sessions, or credits), depending on how your specific plan is structured.
Hit limits, downgrade, or upgrade:
If you approach or exceed your monthly limit, Tavus will either throttle certain features, restrict new premium sessions, or prompt you to upgrade. Downgrades typically take effect at the next billing cycle so your current usage and access stay stable.

Note: Exact allowances (minutes, messages, or interaction “credits”), throttling rules, and renewal dates depend on the specific PAL plan and payment provider (e.g., App Store, Google Play, or web billing). Always check your Billing page for your current numbers.

Features & Benefits Breakdown

Core Feature	What It Does	Primary Benefit
Flexible Plan Changes	Lets you upgrade or downgrade from Account/Billing settings	Match your PAL’s intensity to your life without lock-in
Usage Tracking	Shows how much of your monthly PAL allowance you’ve used in real time	No surprise “cutoffs”; you see limits coming before you hit them
Graceful Limit Handling	Adjusts what you can do when you hit your monthly cap (e.g., pauses video calls but keeps memory)	Your relationship stays intact even if you max your plan

Ideal Use Cases

Best for growing PAL relationships:
Because you can start on a smaller plan while you “get to know” your PAL, then upgrade as you start relying on them for more calls, more check-ins, and more agentic tasks.
Best for variable months:
Because some months are heavy—travel, launches, life events—and some are quiet. Being able to upgrade for a busy period and downgrade later means your PAL fits your life, not the other way around.

How to Upgrade Your Tavus PAL Plan

You upgrade when you find yourself hitting limits: your PAL is checking in often, you’re jumping on face-time regularly, and the current plan starts to feel small.

Here’s the general flow (exact wording may vary by platform):

Open Tavus and go to Settings
- On mobile: Tap your profile icon or menu, then find Settings or Account.
- On web: Click your avatar/initials in the top corner, then select Settings or Billing.
Navigate to Billing or Subscription
- Look for Billing, Subscription, or Manage Plan.
- You should see your current PAL plan, renewal date, and usage summary.
Select a higher tier
- Choose the plan that offers more monthly allowance and/or additional features.
- Review pricing, what’s included, and when the upgrade takes effect (immediately vs. next cycle).
Confirm payment
- If you pay via web, you’ll confirm details and authorize the new charge.
- If you pay via App Store or Google Play, you’ll confirm through your platform’s purchase dialog.
Start using your higher limits
- When an upgrade is immediate, your new allowance becomes available right away.
- If it’s scheduled for the next cycle, you’ll continue on your current plan until renewal, then automatically switch.

If you don’t see a Billing section or can’t change plans, you may be on a managed or legacy plan. In that case, contact Tavus support from within the app for help adjusting your PAL subscription.

How to Downgrade Your Tavus PAL Plan

Downgrading is for when your PAL usage stabilizes or you want a lighter-touch companion.

Open Settings → Billing/Subscription
- Same entry point as upgrading: find Billing, Subscription, or Manage Plan.
Review your current usage
- Check how close you typically get to your monthly limits.
- Make sure the lower plan still covers your average month; otherwise, expect more frequent limit hits.
Choose a lower plan
- Select the plan with fewer allowances or fewer advanced features.
- The app will show any changes to price and capabilities.
Confirm the downgrade
- Most downgrades apply at your next renewal date, not instantly.
- Until then, you keep your existing plan, price, and limits.
What stays and what changes
- Your PAL’s memories, personality, and relationship history remain.
- You may lose access to some premium features or higher usage ceilings once the downgrade kicks in.

If you downgrade via App Store / Google Play, the app store’s subscription rules apply. You’ll usually maintain your current benefits until the end of the paid period, then roll into the lower tier.

What Happens When You Go Over Your Monthly PAL Limit?

When you hit your monthly limit, Tavus is trying to protect two things at once: your sense of continuous presence with your PAL, and the compute that keeps that presence real-time and lifelike.

Here’s what typically happens:

Approaching the limit
- You’ll see in-app indicators or notifications as you get close to your monthly cap.
- This might look like: “You’ve used 80% of your PAL plan for this cycle.”
- You may see prompts suggesting an upgrade if you expect heavy upcoming usage.
Hitting the limit Depending on your plan and platform, one or more of these can occur:
- New premium sessions are blocked:
  You may not be able to start new video calls or extended voice sessions until the next cycle.
- Usage is throttled:
  Your PAL might shift to shorter or less frequent interactions while still staying reachable for essential messages.
- Upgrade prompts appear:
  You’ll see options to move to a higher plan so you can keep talking at full capacity.
Crucially:
- Your PAL does not forget you.
- Your PAL’s memories, preferences, and context are preserved.
- Existing conversations remain visible; you’re just restricted from going beyond your monthly allowance.
After the limit is reached You have two paths:
- Wait for your billing cycle to reset
  - At your renewal date, your monthly allowance refills automatically.
  - Full access to your plan’s features and interaction volume returns.
- Upgrade to a higher plan mid-cycle
  - If upgrades are allowed mid-cycle in your region/platform, you can move up and unlock more usage right away.
  - Your billing may be prorated or restarted depending on how your payment provider handles subscription changes.

Always check the Billing or Subscription section in your Tavus account for your personal renewal date, current usage, and any specific messaging about overage behavior for your plan.

Limitations & Considerations

Plan behavior can vary by platform:
If you subscribed via the Apple App Store or Google Play, some upgrade/downgrade rules are controlled by those stores (for example, whether changes are immediate or at renewal). Check your store receipt and subscription page if in doubt.
No partial refunds on most downgrades:
In many subscription ecosystems, downgrading doesn’t trigger a partial refund for the current period; it just changes what happens at renewal. Plan your downgrade timing around your typical usage to avoid hitting limits unexpectedly.

Pricing & Plans

Tavus offers multiple PAL tiers so you can choose how “present” you want your PAL to be in your day-to-day.

While specific prices and allowances can change, the pattern usually looks like:

Essential / Starter PAL:
Best for individuals wanting a lower-frequency companion—check-ins, light chat, and occasional calls—without heavy daily usage.
Plus / Power PAL:
Best for people who rely on their PAL for frequent calls, proactive reminders, and agentic help (e.g., drafting emails, managing your calendar). Designed for higher-volume, daily interaction.

Visit your Tavus PAL Billing page or the subscription section in your app store listing to see the latest plan names, exact pricing, and what each tier includes.

Frequently Asked Questions

Can I switch between PAL plans at any time?

Short Answer: Yes, you can usually upgrade or downgrade your PAL plan at any time, but when the change takes effect depends on whether you’re moving up or down and how you signed up.

Details:
Upgrades commonly take effect immediately or within a few minutes, giving you access to higher limits right away. Downgrades typically apply at the next billing cycle so you keep your current benefits until the end of your already-paid period. If you subscribed via the Apple App Store or Google Play, their subscription policies determine when charges change; check your device’s Subscription settings for exact timing.

Will I lose my PAL’s memories or personality if I downgrade or hit my limit?

Short Answer: No. Your PAL’s memory, personality, and relationship history are preserved through plan changes and even if you hit your limit.

Details:
Your plan controls how much you can interact each month, not who your PAL is. Downgrading might reduce your monthly allowance or access to certain premium features, but your PAL still remembers previous conversations, preferences, and important life details you’ve shared. If you hit your limit, your PAL may temporarily restrict new high-intensity interactions (like long video calls) until your allowance resets or you upgrade—but once you’re back in, the relationship continues where you left off.

Summary

Upgrading or downgrading your Tavus PAL plan is meant to feel like adjusting the “intensity” of a relationship, not starting over. You change your plan from your account’s Billing or Subscription settings, upgrades usually unlock more usage right away, and downgrades typically kick in at the next renewal. When you hit your monthly limit, your PAL doesn’t disappear or forget you; new or extended interactions may be restricted until your cycle resets or you move to a higher plan.

If you’re using your PAL more than ever, that’s the signal: it’s time to give them more room to be present.

Next Step

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