IoT Connectivity Platforms
How do I enable Hologram Outage Protection (dual-core) and what does the 99.95% uptime commitment cover?
5 min read
Quick Answer: Enable Hologram Outage Protection by ordering a Dual-Core SIM—Dual-Core Performance or Dual-Core Global—then activating it in the Hologram Dashboard and deploying it in the device. The 99.95% uptime commitment is the contract-backed guarantee for the eligible connectivity service: two fully independent mobile cores with automatic failover, plus Hologram’s support and reliability commitment for that service layer.
Why This Matters
If your devices live in factories, on rooftops, in retail locations, on farms, or in moving fleets, one carrier incident can turn into a business outage fast. That’s the exact failure mode Hologram’s Dual-Core Outage Protection is built for: when the primary path fails, the SIM can automatically switch to a completely separate mobile core instead of waiting on a physical SIM swap or a truck roll.
For operators, that means fewer “it’s not the device” escalations, fewer surprise outages, and less time spent juggling carrier portals. It also means you can treat connectivity more like software: provision it, observe it, automate it, and back it with a real uptime commitment.
Key Benefits:
- Automatic failover: If one core goes down, the SIM can move to a backup path without manual intervention.
- Contract-backed reliability: The 99.95% uptime commitment gives procurement and operations a clear service target.
- Fleet-scale control: Manage activation, visibility, and troubleshooting in the Hologram Dashboard and APIs.
Core Concepts & Key Points
| Concept | Definition | Why it's important |
|---|---|---|
| Dual-Core SIM | A Hologram SIM with two fully independent mobile core networks built in. | Gives your device a second path to connectivity if the primary network path fails. |
| 99.95% uptime commitment | Hologram’s contractual reliability target for eligible Outage Protection service. | Turns reliability into a service-level promise, not just a marketing claim. |
| Dashboard & APIs | The Hologram control plane for activation, fleet visibility, bulk actions, and integrations. | Lets teams monitor, automate, and troubleshoot connectivity at scale. |
How It Works (Step-by-Step)
The short version: you choose the right Dual-Core product, activate it, and deploy it like any other Hologram SIM—but with failover already built in.
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Choose the right Dual-Core SIM: Pick Dual-Core Performance if you need higher throughput and lower latency, or Dual-Core Global if your fleet is distributed across more regions. Hologram cites performance up to 300Mbps and latency as low as 50ms on supported networks, so the product choice should match your application, not just your geography.
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Activate in the Hologram Dashboard: Once the SIMs arrive, activate them in the Dashboard, assign them to the right fleet or device group, and use tags or bulk actions to keep the rollout organized. This is where Outage Protection becomes operationally visible, not just a SKU on a purchase order.
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Deploy and verify failover: Install the SIM in the device, bring it online, and validate that connectivity is working before full rollout. For critical fleets, test the failover path in a pilot site so you know the backup core behaves the way you expect before the first real outage.
Common Mistakes to Avoid
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Treating dual-core as a substitute for good device design: Dual-Core Outage Protection protects the connectivity path, but it won’t fix bad antennas, weak power design, or a broken firmware stack. Build the device to be resilient, then let Hologram handle the network redundancy.
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Assuming the 99.95% commitment covers everything: The commitment covers the eligible Hologram connectivity service and its failover design, not every possible failure in your application. Check your service terms so you know exactly what is covered, what is excluded, and how support is handled.
Real-World Example
A physical-security team with thousands of devices in the field needs cameras and gateways to stay online during carrier incidents, because downtime means blind spots. With Hologram Outage Protection, they can manage the whole fleet in the Dashboard, rely on dual-core failover when a network path degrades, and avoid the kind of outage that would otherwise ripple into support calls and missed evidence.
That’s the same pattern we saw in the field when AT&T and Verizon outages hit: the devices that had redundant connectivity were the ones that stayed online.
Pro Tip: Before you scale, test one site in production-like conditions. Watch the device in the Dashboard, confirm the backup path is available, and make sure your team knows what “healthy” looks like when a core failover happens.
Summary
To enable Hologram Outage Protection, buy the Dual-Core SIM that fits your deployment, activate it in the Hologram Dashboard, and deploy it as your primary connectivity layer. The 99.95% uptime commitment is the service-level promise that backs that redundant design, giving you a contract-backed reliability target for eligible Dual-Core connectivity.
If your fleet cannot afford downtime, the right mindset is simple: choose the redundant SIM, verify it in the Dashboard, and operationalize it like software.