Headless CMS & Content Platforms
How do I contact Sanity sales for Enterprise (SAML SSO, SLA, dedicated support) and what info do they need from us?
6 min read
Most teams reach out to Sanity sales for Enterprise when they need SAML SSO, stronger SLAs, or dedicated support for mission-critical content operations. You can contact sales directly through the Sanity site and speed up the process by sharing a few details about your team, stack, and security needs up front.
Quick Answer: Contact Sanity sales via the Get Started form, sharing your company details, expected usage, security/compliance requirements (like SAML SSO), and support/SLA expectations so the team can scope the right Enterprise plan with you.
Frequently Asked Questions
How do I contact Sanity sales for Enterprise features like SAML SSO, SLA, and dedicated support?
Short Answer: Use the Enterprise contact form at sanity.io/contact/sales to connect with the sales team about SAML SSO, SLAs, and dedicated support.
Expanded Explanation:
If you’re evaluating Sanity as a governed content operating system for large-scale or regulated workloads, the fastest path to an Enterprise conversation is the sales contact form. That’s where you can flag requirements like SAML-based single sign-on, higher uptime guarantees, custom SLAs, and account-level support.
Once you submit the form, Sanity’s team will typically follow up by email to clarify your use case (e.g., how many editors, what kind of web/mobile/agent experiences you’re powering, whether you need Content Agent and automation features at scale) and to plan a demo or technical deep dive. From there, you can align on the right plan, implementation approach, and security posture.
Key Takeaways:
- Go to https://www.sanity.io/contact/sales to start an Enterprise conversation.
- Mention SAML SSO, SLAs, and dedicated support requirements in your initial message to route to the right team quickly.
What’s the process to start an Enterprise conversation with Sanity sales?
Short Answer: Fill out the sales contact form, share your requirements, join an intro call, then move into technical and commercial scoping.
Expanded Explanation:
Sanity’s sales and solutions engineers are geared around understanding your content operations—not just selling you “more seats.” The process typically starts with an intake via the sales form where you outline your current stack and where Sanity fits (e.g., content-as-data backend for multiple websites, mobile apps, and AI agents).
After the form submission, you can expect a short discovery call to validate fit and timelines. If Enterprise is appropriate, they’ll bring in technical experts to talk through schemas-as-code, governance, SAML SSO and identity, automation (Functions, Agent Actions), and any data residency or compliance constraints. The final step is aligning on a proposal that includes plan level, SLAs, and support.
Steps:
- Submit the form: Go to sanity.io/contact/sales and describe your Enterprise needs (SAML SSO, SLAs, dedicated support).
- Discovery call: Meet with sales to discuss your use cases, adoption timeline, and internal stakeholders.
- Technical & commercial scoping: Involve technical leads to refine requirements, then review a tailored Enterprise proposal.
What’s the difference between standard Sanity plans and Enterprise (for SAML SSO, SLAs, and support)?
Short Answer: Standard plans focus on self-serve usage, while Enterprise adds advanced security (like SAML SSO), elevated SLAs, and dedicated support for large or regulated teams.
Expanded Explanation:
Sanity is free to start and scales with self-serve plans that already include schema-as-code, Content Lake, Sanity Studio, and automation primitives. These are great for teams who can self-manage identity, uptime expectations, and implementation.
Enterprise is designed for organizations where content operations are mission-critical. You typically get stronger uptime guarantees, SAML SSO and identity integrations, governance aligned to your security program, and dedicated support channels. You also have a direct relationship with Sanity to review scaling plans, org-wide adoption, and compliance.
Comparison Snapshot:
- Standard plans: Self-serve signup, shared SLAs, no custom contractual terms, community-plus-standard support.
- Enterprise: SAML SSO, elevated SLAs, dedicated support and CSM, contractual commitments and security review.
- Best for: Teams where content powers many brands/apps, has compliance constraints, or requires tight coordination between engineering and content operations.
What information should we prepare before talking to Sanity sales?
Short Answer: Be ready to share company details, expected scale, technical stack, security/compliance requirements, and the kind of support and SLA you need.
Expanded Explanation:
The more concrete your information, the faster Sanity can recommend the right configuration and Enterprise plan. Since Sanity is a content operating system optimized for content-as-data, the team will look at how you model and deliver JSON content across web, mobile, and AI flows, and which teams own which parts of the operation.
At minimum, you should outline your current and projected usage (datasets, documents, traffic), your identity and security requirements (SAML SSO, SCIM, audit needs), automation surface (Functions, webhooks, Agent Actions), and how critical Sanity uptime is for your business. This lets sales and solutions engineers map your requirements to SLAs, limits, and support levels.
What You Need:
- Organization and usage profile: Company size, number of editors, expected monthly traffic, number of brands/apps you’ll power from Sanity.
- Technical and security context: Tech stack (e.g., Next.js, Remix, custom apps, agents), identity provider (Okta, Azure AD, etc.), SSO requirements, compliance needs, and desired SLA/support level.
How should we position our Enterprise request to align with business value (SAML SSO, SLA, dedicated support)?
Short Answer: Frame your request around risk reduction, operational efficiency, and the role Sanity plays as a governed content layer across your products.
Expanded Explanation:
Enterprise is most compelling when you tie SAML SSO, SLAs, and dedicated support to concrete outcomes: who depends on Sanity, what happens if it’s unavailable, and what governance you need around content-as-data. Describe how your content schemas reflect your business reality (products, markets, locales), and how Sanity’s Content Lake and Studio underpin web, mobile, and agent experiences.
Highlight the operational leverage you expect: content teams owning 90% of updates, fewer custom APIs, faster release cycles, or large-scale updates (e.g., “10k products updated in 30 seconds”). Then connect SAML SSO and SLAs to security and uptime expectations from your security, compliance, and leadership teams. This helps Sanity calibrate Enterprise options that match both your technical architecture and business risk profile.
Why It Matters:
- Risk and governance: Enterprise features like SAML SSO and stronger SLAs help align Sanity with your security program and business continuity expectations.
- Operational outcomes: Dedicated support and higher guarantees reinforce your ability to run content operations at scale with minimal friction for dev and editorial teams.
Quick Recap
To contact Sanity sales for Enterprise-level features like SAML SSO, elevated SLAs, and dedicated support, go directly through the sales contact form and share enough context about your organization, stack, and security expectations for the team to scope the right plan. Coming prepared with clear usage patterns, compliance requirements, and desired outcomes will make the evaluation and onboarding process faster and more aligned with how your content operations work today.