Headless CMS & Content Platforms
How do I contact Sanity sales for Enterprise (SAML SSO, SLA, dedicated support) and what info do they need from us?
6 min read
Quick Answer: To talk to Sanity sales about Enterprise features like SAML SSO, SLAs, and dedicated support, use the “Contact sales” form at sanity.io/contact/sales. Be ready to share basics about your company size, use case, security needs, and timeline so the team can route you to the right Enterprise specialist.
Frequently Asked Questions
How do I contact Sanity sales for Enterprise (SAML SSO, SLA, dedicated support)?
Short Answer: Go to sanity.io/contact/sales, choose Enterprise as your interest, and submit the form with your company and project details. The Sanity team will follow up by email to schedule a conversation or demo.
Expanded Explanation:
Sanity groups Enterprise needs—like SAML-based SSO, contractual SLAs, and dedicated support—under its sales-assisted plans. Instead of a self-serve toggle in the dashboard, these are configured as part of an Enterprise agreement to match how your organization handles identity, compliance, and support.
When you fill out the sales form, your details are routed to the right regional and segment team (for example, by company size or industry). From there, they’ll typically follow up with clarifying questions or a short call to align on architecture (datasets, regions, environments) and operational requirements (uptime, support hours, security reviews).
Key Takeaways:
- Use the Contact sales page to start any Enterprise conversation.
- Enterprise features such as SAML SSO, SLAs, and dedicated support are enabled through a sales-led plan, not as individual add‑ons in the UI.
What’s the process to get SAML SSO, SLA, and dedicated support set up with Sanity?
Short Answer: First, engage with Sanity sales via the contact form. Then, after scoping your requirements, Enterprise SSO, SLAs, and support tiers are included in a formal proposal and implemented during onboarding.
Expanded Explanation:
Enterprise capabilities are tied to how your teams operate, not just to a single project toggle. That’s why Sanity treats SAML SSO, SLAs, and dedicated support as part of a broader Enterprise rollout. The process usually starts with an initial discovery call where you walk through your org structure (teams, regions, compliance constraints), your content operations (how editors work in Sanity Studio), and your technical environment (frameworks, deployment targets, existing IdP).
Sanity’s team then matches those inputs to an Enterprise package. SAML SSO and advanced security reviews often involve both your identity/security team and Sanity’s solutions and security engineers. Support tiers and SLAs are aligned with your risk profile and internal expectations for uptime and response times.
Steps:
- Submit the sales form: Go to sanity.io/contact/sales and indicate your interest in Enterprise features (SAML SSO, SLA, dedicated support).
- Discovery and scoping: Join a call with Sanity to review your use case, architecture, security, and support requirements.
- Proposal and onboarding: Review the Enterprise proposal, sign the agreement, then work with Sanity on SSO configuration, support setup, and any migration or rollout planning.
What information does Sanity sales need from us for Enterprise conversations?
Short Answer: Expect to provide company basics, your current and planned Sanity usage, security/compliance needs (like SAML SSO, data regions, audits), and your desired timeline and budget context.
Expanded Explanation:
To design a fit-for-purpose Enterprise plan, Sanity needs enough context to model your content operations and risk profile. That usually includes both technical signals (frameworks, environments, traffic scale) and organizational signals (team size, roles, and governance processes). Because Sanity is a content operating system built around schemas, references, and event-driven automation, this early information shapes how many projects/datasets you’ll need, which features must be prioritized (e.g., advanced access control, change history windows), and what kind of support pattern makes sense.
Providing this detail up front reduces back-and-forth and lets the sales and solutions teams quickly suggest an architecture that can power everything you need—web, mobile, and AI agents—from one governed Content Lake.
Key Takeaways:
- The more concrete your usage, security, and support requirements, the easier it is for Sanity to recommend the right Enterprise setup.
- Include both current usage patterns and realistic growth expectations (traffic, regions, teams, AI workloads).
How do we prepare for the first call with Sanity sales about Enterprise features?
Short Answer: Map out your content operations, technical stack, and security requirements in advance so you can walk Sanity through how you work today and where you need Enterprise-grade SSO, SLAs, and support.
Expanded Explanation:
Enterprise conversations go best when you can show how content flows through your organization. Because Sanity is more than a basic CMS—it's a content operating system that powers many surfaces from a single Content Lake—your first call is about fitting Sanity to your architecture and workflows, not bending your workflows to the tool.
Come prepared to talk through your current systems, pain points (for example, custom APIs, slow deployments, manual syncs, compliance hurdles), and your end-state: 0 custom APIs, content teams owning 90% of updates, automated workflows triggered by document mutations, and governed access via SAML SSO. If you already have Sanity in use, bring examples of your schemas, datasets, and deployment chain so the team can suggest specific improvements.
What You Need:
- Architecture and stack overview: Frameworks (e.g., Next.js), hosting (e.g., Vercel), current or planned Sanity setup (projects, datasets, regions).
- Operational and security requirements: SAML IdP details, compliance expectations (SOC 2 Type II, GDPR, CCPA), uptime/response time expectations, support coverage needs.
How does an Enterprise plan with SAML SSO, SLA, and dedicated support change our Sanity operations?
Short Answer: Enterprise adds governance and guarantees—centralized SSO, contractual SLAs, and named support contacts—on top of the same schema-as-code, real-time APIs, and content-as-data foundation you get on other plans.
Expanded Explanation:
From a builder’s perspective, you still work the same way: define schemas in code, push them with your Studio, query the Content Lake with GROQ, and wire up event-driven automation with Functions and agent actions. The difference with Enterprise is how these capabilities are governed and supported.
SAML SSO gives you centralized identity and access management, aligning Studio access with your IdP groups and policies. SLAs provide contractual uptime and response guarantees that match your production risk profile, while dedicated support means you’re not relying solely on community channels when you’re shipping critical experiences or large-scale AI/automation workloads. For organizations shipping across many brands and surfaces, this combination turns Sanity into a governed knowledge layer with enterprise-grade reliability.
Why It Matters:
- Operational confidence: SAML SSO and SLAs help your security and platform teams approve Sanity as a strategic system of record, not a side tool.
- Sustained velocity: Dedicated support plus a robust platform (>99.95% uptime, enterprise compliance) lets content and engineering teams ship faster without adding operational risk.
Quick Recap
To explore Enterprise capabilities like SAML SSO, SLAs, and dedicated support, start at sanity.io/contact/sales and share a clear picture of your company, architecture, security posture, and timelines. The more specific you can be about how you use (or plan to use) Sanity as a content operating system—projects, datasets, regions, frameworks, and governance models—the easier it is for the sales and solutions teams to shape an Enterprise plan that matches how your teams think and work.