How do I contact Galileo to set up Enterprise (SSO, VPC/on-prem, dedicated inference, 24/7 support) and start a security review?

If you’re planning to deploy Galileo in an enterprise environment with SSO, VPC or on‑prem hosting, dedicated inference, and 24/7 support, the path starts by getting in touch with our team and kicking off a structured security and technical review. Here’s exactly how to do that, and what to expect.

Quick Answer: Use the “Contact Sales” flow on the Galileo site to talk with our team about Enterprise (SSO, VPC/on‑prem, dedicated inference, 24/7 support). From there, we’ll scope your deployment, share Trust Center and security documentation, and coordinate your security review and proof‑of‑concept.

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The Quick Overview

• What It Is: A guided path to set up Galileo’s Enterprise deployment options—SSO, private/VPC or on‑prem installs, dedicated inference infrastructure, and enterprise support—and begin a formal security review.
• Who It Is For: Security‑sensitive teams putting LLM apps, agents, or RAG systems into production who need to satisfy InfoSec, compliance, and latency/cost constraints before rollout.
• Core Problem Solved: You don’t want “demo‑level” AI reliability. You need production‑grade evaluation, guardrails, and monitoring that satisfy enterprise security policies and operational SLAs.

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How It Works

The Enterprise setup and security review process is built to serve two masters at once: your security/compliance team and your AI/engineering team. You get the information and access you need to validate Galileo while we align on your deployment topology and support needs.

Here’s the typical flow:

1. Initial Contact & Scoping
2. Security Review & Trust Center Access
3. Deployment Planning & Proof‑of‑Concept

1. Initial Contact & Scoping

Use the primary contact path:

• Visit: https://galileo.ai/contact-sales
• Share:
  • Your company and team (e.g., platform, AI/ML, security)
  • Your AI stack (cloud, models, agent frameworks, RAG infra)
  • Deployment needs (SSO, VPC, on‑prem, dedicated inference, 24/7 support)
  • Target use cases (agents, RAG, internal copilots, external products)
  • Any immediate security/compliance requirements or deadlines

What happens next:

• A Galileo specialist follows up to schedule a discovery call.
• We confirm if you need:
  • SaaS with SSO (fastest path)
  • VPC deployment in your cloud
  • On‑premise / private deployment in highly restricted environments
  • Dedicated inference for Luna / Luna‑2 and guardrailing workloads
• We align on your reliability goals (hallucination thresholds, guardrail coverage, latency budgets, cost ceilings).

2. Security Review & Trust Center Access

Once we understand your environment, we’ll coordinate with your security stakeholders.

You can expect:

• Access to security documentation via our Trust Center (SOC 2 Type II, architecture overviews, data handling, and compliance details).
• Support for HIPAA‑aligned deployments with BAAs where required.
• Clarification on data flows, including:
  • How sessions → traces → spans are captured
  • How evaluation data is stored and encrypted
  • How Luna/Luna‑2 inference traffic is isolated in your environment
• Answers on SSO & identity:
  • Supported identity providers (e.g., Okta, Azure AD, etc.)
  • SSO configuration, user roles, and access controls
• Risk and threat discussions focused on:
  • Prompt injection, PII leaks, policy drift
  • Guardrail behavior (block, redact, override, webhook)
  • Logging and observability boundaries for production traces

If your org has a formal vendor security questionnaire or requires penetration testing results, our team will route those to the right contacts and coordinate timelines.

3. Deployment Planning & Proof‑of‑Concept

In parallel with security review, we map the technical implementation and, usually, a focused proof‑of‑concept (PoC):

• Topology selection:
  • SaaS + SSO, or
  • VPC deployment in your cloud, or
  • Fully on‑prem deployment in your data center
• Inference architecture:
  • Shared vs dedicated inference for Evaluation Engine and Luna‑2
  • Capacity planning for 100% traffic coverage and sub‑200ms guardrails
• Integration plan:
  • How your agents/RAG apps will send traces to Galileo
  • Where Protect will sit in your request pipeline (e.g., API gateway, service mesh)
  • How Signals will analyze production traces to surface unknown failure modes

The outcome is an Enterprise rollout plan that your security, infra, and AI teams can sign off on.

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Features & Benefits Breakdown

Core Feature	What It Does	Primary Benefit
SSO-Enabled Enterprise Access	Integrates Galileo with your identity provider for single sign-on and role-based access control.	Centralized identity, faster onboarding, and reduced access risk for evaluation and guardrail management.
VPC / On-Prem Deployment	Runs Galileo in your cloud VPC or on-prem environment, keeping data and evaluation traffic inside your controlled perimeter.	Meets strict data residency and regulatory requirements while enabling full Evaluate → Signals → Protect workflows.
Dedicated Inference Infrastructure	Allocates dedicated Luna / Luna-2 evaluation and guardrail inference capacity to your organization.	Enables sub-200ms guardrailing and 100% traffic coverage without unpredictable latency or noisy neighbors.
24/7 Enterprise Support	Provides around-the-clock support and escalation paths for production deployments.	Ensures you can respond to incidents, tune guardrails, and maintain reliability for critical agent workflows at any hour.

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Ideal Use Cases

• Best for regulated or security-sensitive environments: Because VPC or on‑prem deployment plus SSO and dedicated inference keep data and control inside your perimeter while satisfying InfoSec and compliance teams.
• Best for high-traffic, mission-critical AI applications: Because dedicated inference and 24/7 support let you run evaluation and guardrails on 100% of traffic under tight latency budgets, with clear escalation when something breaks at scale.

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Limitations & Considerations

• Enterprise setup requires coordination: You’ll need involvement from security, infra/platform, and application teams to complete SSO, VPC/on‑prem configuration, and security review. Plan for a structured rollout, not a one-click signup.
• Deployment options may affect timelines: SaaS + SSO is typically fastest; VPC or on‑prem deployments and dedicated inference provisioning may require more lead time for your infra and Galileo’s team to align.

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Pricing & Plans

Galileo uses flexible pricing so you can start quickly and expand as your AI footprint grows:

• You can start for free to explore core evaluation workflows and understand how Evaluate, Signals, and Protect fit your stack.
• When you’re ready to move to Enterprise features—SSO, VPC/on‑prem hosting, dedicated inference, and 24/7 support—our team scopes a plan based on:
  • Expected traces per month / request volume
  • Number of environments (dev, staging, prod)
  • Required deployment model (SaaS vs VPC vs on‑prem)
  • Support and uptime requirements

To get exact pricing and an Enterprise configuration:

• Contact our team: https://galileo.ai/contact-sales
• We’ll propose:
  • Enterprise Plan: Best for teams needing SSO, strong security controls, and production guardrails on moderate traffic.
  • Enterprise Plus / Custom Plan: Best for organizations needing VPC or on‑prem deployments, dedicated inference at high volume, and 24/7 support with strict SLA commitments.

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Frequently Asked Questions

How do I start the Enterprise security review with Galileo?

Short Answer: Fill out the Contact Sales form and indicate that you’re interested in Enterprise (SSO, VPC/on‑prem, dedicated inference, 24/7 support); our team will share Trust Center access and coordinate directly with your security stakeholders.

Details:
Go to https://galileo.ai/contact-sales and include any security requirements (SOC reports, HIPAA/BAA, data residency) in your message. We’ll:

1. Connect with your technical and security leads.
2. Provide access to security and compliance documentation.
3. Walk through Galileo’s architecture—how Evaluate, Signals, Protect, and Luna‑2 operate in different deployment modes.
4. Help your team complete vendor security and privacy reviews based on your internal process.

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Can Galileo run in our VPC or on-prem environment with SSO and dedicated inference?

Short Answer: Yes. Galileo supports VPC and on‑prem deployments with SSO and dedicated inference infrastructure for Luna / Luna‑2, designed for security-sensitive and regulated environments.

Details:
Beyond SaaS, Galileo can be deployed in your own cloud VPC or on-prem, integrating with your existing identity provider for SSO. Dedicated inference capacity ensures evaluation and guardrails run under your latency and cost constraints while keeping traces and evaluation outputs inside your environment. The exact topology (networking, peering, encryption, logging) is defined during your Enterprise scoping and security review, and our team works with your platform/infra group to design a configuration that meets your internal standards.

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Summary

To set up Galileo for Enterprise—SSO, VPC or on‑prem deployment, dedicated inference, and 24/7 support—you don’t need to reverse‑engineer the path. Use the Contact Sales flow, loop in your security and infra teams, and we’ll guide you from initial scoping through Trust Center access, security review, and deployment planning. The outcome is not just another AI tool in your stack, but a production reliability layer that your security and engineering leaders can both sign off on.

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