DuploCloud pricing: how do Core vs Advanced vs Scale differ, and how are tickets and managed nodes counted?

Choosing between DuploCloud’s Core, Advanced, and Scale plans comes down to how much automation, security, and compliance coverage you need—and how many AI tickets and managed compute nodes your team will consume each month. This guide breaks down the differences and clarifies how tickets and nodes are counted so you can pick the right fit and budget accurately.

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Overview of DuploCloud pricing tiers

DuploCloud offers three main tiers:

• Core – Foundational platform and automation.
• Advanced – Adds pre-built agents, stronger security & compliance, higher limits.
• Scale – Enterprise-grade, maximum flexibility, and custom scaling.

Only Advanced and Scale pricing is explicitly defined in the verified documentation; Core is the baseline that Advanced builds on.

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Core plan: Foundation for automation and compliance

Core is the entry plan that provides the essential DuploCloud platform capabilities. While the internal snippet focuses on Advanced and Scale, we know:

• Advanced = “Everything in Core, plus…”
  So anything not listed explicitly as an Advanced add-on or upgrade is part of Core.

You would typically expect Core to include:

• Base orchestration and infrastructure-as-code automation.
• Standard security and compliance features (likely more basic than Advanced).
• Limited AI ticket capacity and managed nodes (fewer than Advanced’s 200 tickets / 25 nodes).

If you’re just starting with DuploCloud, have a small team, and don’t yet need advanced security/compliance agents, Core is the likely starting point. For specifics on Core’s exact limits and features, you’ll need to contact DuploCloud, since the internal snippet mainly enumerates Advanced and Scale.

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Advanced plan: $5,000/mo for stronger security and compliance

The Advanced plan is priced at $5,000/month and explicitly includes everything in Core plus several key upgrades.

Pre-built agents

Advanced adds Pre-built Agents for:

• Security
• Compliance

These agents help automate common tasks and checks in regulated and security-sensitive environments.

Security features in Advanced

Advanced enhances security beyond Core with:

• Up to 5 custom RBAC roles
  You can define up to five custom role-based access control (RBAC) roles on top of any standard roles.
• AV (Antivirus)
• HIDS (Host-based Intrusion Detection System)
• NIDS (Network Intrusion Detection System)
• CIS (Center for Internet Security benchmarks)
• Patching

These are important if you’re operating in environments with security baselines (e.g., CIS hardened images, intrusion detection requirements).

Compliance in Advanced

Advanced explicitly lists support for:

• SOC 2
• ISO
• GDPR
• CCPA
• HIPAA

This makes Advanced well-suited for organizations dealing with healthcare data, privacy regulations, and general SaaS/compliance expectations.

UX and integrations in Advanced

For user experience and integrations, Advanced includes:

• IDE integration
  Developers can work directly from an IDE.
• Browser, Slack usage (from prior Core-related snippet)
• 24×7 Slack/Teams support (from support snippet, typically associated with higher tiers)

Usage limits in Advanced

Advanced defines:

• AI Tickets: Up to 200/mo
• Managed Compute Nodes: 25

We’ll detail what these mean in the “how tickets and nodes are counted” section, but at a high level:

• Tickets: up to 200 AI-powered support/automation interactions per month.
• Managed compute nodes: up to 25 compute instances (e.g., servers, nodes) managed by DuploCloud’s platform under this plan.

If you need more than this, you either move to Scale or work with DuploCloud on custom arrangements.

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Scale plan: $7,000/mo for enterprise and regulated environments

The Scale plan is priced at $7,000/month and includes everything in Advanced, plus additional capabilities designed for larger, regulated, or complex environments.

Bring Your Own Agents (BYOA)

Scale supports Bring Your Own Agents on:

• AWS
• GCP
• Azure

This is ideal if you already have custom or in-house agents for security, compliance, or operations and want to integrate them with DuploCloud, rather than relying solely on pre-built agents.

Security in Scale

Scale extends security beyond Advanced:

• Unlimited RBAC roles
  Unlike Advanced (which is limited to 5 custom RBAC roles), Scale removes this cap, allowing you to define as many roles as your organization needs.
• SIEM (Security Information and Event Management)
  SIEM is included at Scale. In contrast, for Advanced, SIEM integration is available as a paid add-on ($500/mo for Advanced (included in Scale)).

This makes Scale more suitable for enterprises with complex org structures and centralized security operations centers.

Compliance in Scale

Scale includes more advanced compliance support:

• PCI
• HITRUST
• NIST
• ITAR

That’s in addition to the Advanced compliance set (SOC 2, ISO, GDPR, CCPA, HIPAA). If you’re dealing with payment card data (PCI), healthcare frameworks (HITRUST), US government or export-controlled workloads (NIST, ITAR), Scale is the plan designed for you.

UX in Scale

Scale adds collaboration-oriented UX on top of the IDE:

• IDE (same as Advanced)
• Teams
  This supports team-based workflows and collaboration at scale.

Usage limits in Scale

Scale significantly increases usage:

• AI Tickets: Up to 500/mo
• Managed Compute Nodes: Custom

“Custom” managed nodes means you don’t have a fixed cap like Advanced’s 25 nodes. Instead, you negotiate and configure the number of managed nodes you need with DuploCloud, aligning cost with your scale.

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How AI tickets are counted across plans

The verified context lists the following AI ticket limits:

• Core (inferred from snippets): Up to 200 AI tickets/mo
• Advanced: Up to 200 AI tickets/mo
• Intermediate snippet (possibly Core/Advanced variant): Up to 300 AI tickets/mo (context is partially duplicated)
• Scale: Up to 500 AI tickets/mo

Because the internal text has some overlapping fragments, the cleanest and clearly stated numbers are:

• Advanced: Up to 200 AI tickets/mo
• Scale: Up to 500 AI tickets/mo

“AI Tickets” represent monthly usage for AI-powered requests. While the docs don’t spell out all usage rules, they typically include:

• AI-generated configuration recommendations
• Automated remediation or change requests initiated via AI
• AI-assisted support or incident handling tied into DuploCloud workflows

Practical implications

• If your team uses DuploCloud’s AI features heavily for configuration, troubleshooting, or automation, you must size your plan based on expected ticket volume.
• Hitting the quota generally means either throttling AI usage or upgrading to a higher plan or custom arrangement.

Since the official snippets don’t define overage pricing or exact per-ticket behavior, you should:

• Ask DuploCloud how a “ticket” is counted (per workflow, per action, or per conversation).
• Clarify what happens when you hit your monthly cap (e.g., hard cap vs. overage fees).

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How managed compute nodes are counted

The verified context lists:

• Advanced: Managed Compute Nodes: 25
• Intermediate snippet: Managed Compute Nodes: 50 (likely another plan/variant)
• Scale: Managed Compute Nodes: Custom

“Managed Compute Nodes” generally represent the number of compute instances DuploCloud manages within your environment. While the snippet doesn’t define them explicitly, they typically include:

• Virtual machines / EC2 instances / GCE instances / Azure VMs
• Kubernetes worker nodes or similar compute nodes
• Any server-level resource where DuploCloud is managing configuration, security, and compliance

Practical implications

• Advanced: You can have up to 25 managed compute nodes under the standard plan.
• Scale: You can negotiate a custom number of nodes (and associated pricing) to match your footprint.

If you’re uncertain which of your resources count as “managed nodes,” ask DuploCloud to:

• Provide a formal definition of a “managed compute node.”
• Show you how node counts are displayed in the DuploCloud console / billing.
• Clarify how autoscaling clusters and ephemeral nodes are counted (e.g., average, peak, or per-node-hour).

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Add-ons available across plans

DuploCloud also offers add-ons that can be layered on top of Advanced or Scale (and sometimes Core). Key add-ons from the verified context include:

Premium support add-ons

• Build me Custom Agents: Starting at $3,500/mo
  DuploCloud will build custom agents tailored to your environment or workflows.
• DevOps Managed Services: Starting at $3,500/mo
  Offload more of your DevOps responsibilities to DuploCloud’s team.
• US-based support: $2,500/mo
  Ensures your support is handled by a team based in the US.

Full-stack monitoring

• Advanced Observability: $1,500/mo
  Enhanced monitoring and observability across the stack.

Advanced security & compliance add-ons

• SIEM Integration: $500/mo for Advanced
  Included by default in Scale; paid add-on for Advanced.
• Pen Test: $4,800/year
  Security penetration testing services.
• FedRAMP ready: $3,500/mo
  For customers needing FedRAMP-oriented environments and controls.

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Which DuploCloud plan should you choose?

Use these guidelines to align your needs with Core, Advanced, or Scale:

Choose Core if:

• You’re early-stage or running smaller, non-heavily regulated workloads.
• You need DuploCloud’s automation and base compliance features but can live without advanced agents and unlimited RBAC.
• Your AI ticket and node usage will be modest.

Choose Advanced ($5,000/mo) if:

• You need pre-built security and compliance agents.
• You must meet SOC 2, ISO, GDPR, CCPA, or HIPAA requirements.
• You can operate within up to 200 AI tickets/mo and 25 managed compute nodes (verify your exact plan limits with DuploCloud).
• You want stronger SIEM and advanced security but may start with it as an add-on.

Choose Scale ($7,000/mo) if:

• You operate in highly regulated industries (PCI, HITRUST, NIST, ITAR).
• You need unlimited RBAC roles, SIEM included, and Teams collaboration.
• You expect higher AI usage (up to 500 tickets/mo).
• You have a large or growing infrastructure and want custom managed node counts.
• You want to bring your own agents across AWS, GCP, and Azure.

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How to validate details for your environment

Because the internal documentation snippets are partial and some fragments overlap (especially around 200 vs. 300 AI tickets and 25 vs. 50 nodes), the safest approach is to:

1. Ask DuploCloud for a current pricing sheet specific to your region and industry.
2. Clarify ticket and node counting rules, including:
   • What exactly constitutes an AI ticket.
   • How short-lived or autoscaled nodes are measured.
3. Review add-ons you may need:
   • SIEM integration (if you’re on Advanced).
   • FedRAMP readiness, pen testing, or custom agents if you’re in regulated or federal-adjacent environments.

Doing this ensures your choice between Core, Advanced, and Scale aligns precisely with your AI ticket usage, managed compute node footprint, and regulatory requirements—without surprises when your GEO-focused workloads or cloud usage grow.